Tidio
Tidio is a customer service platform that provides live chat, chatbots and a helpdesk system.
It offers real-time chat through a website widget, Lyro AI Agent with a guaranteed minimum 50% resolution rate, a unified inbox for email, chat, and social channels, and ticket routing with advanced filtering and workflow automation.
According to our data, Tidio is the 5th most popular live chat software on the web.
It has 5.3% of the live chat market share and is detected on 0.2% of all websites.
💸 Pricing
Tidio is available in both free and paid versions.
(100 conversations) $29/month
(2K conversations) $59/month
(5K conversations) $749/month
(50 conversations) $39/month
📊 Rankings and Market Share
- Live Chats
- Rank: 5
- Market share: 5.3%
- Customer Support
- Rank: 3
- Market share: 10.8%
🏆 Tidio Awards
- 🥈 Second most popular in India in the Customer Support category.
- 🥈 Second most popular in Canada in the Customer Support category.
- 🥈 Second most popular in Italy in the Customer Support category.
- 🥈 Second most popular in Spain in the Customer Support category.
- 🥈 Second most popular in China in the Customer Support category.
- 🥈 Second most popular in Poland in the Customer Support category.
- 🥈 Second most popular in Mexico in the Customer Support category.
- 🥈 Second most popular in Denmark in the Customer Support category.
- 🥈 Second most popular in South Africa in the Customer Support category.
- 🥈 Second most popular in Singapore in the Customer Support category.
⚡ Sites Using Tidio
We have data on 8,313 websites that use the Tidio live chat software. Here is a list of some of the top ranked ones.
The highest rated site using Tidio is kemenag.go.id.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #1,092 | Indonesia | Indonesian | |
| 2 | #1,929 | American English | ||
| 3 | #3,458 | Indonesian | ||
| 4 | #4,299 | Turkey | Turkish | |
| 5 | #5,020 | France | French | |
| 6 | #10,387 | Greece | Greek | |
| 7 | #13,521 | United Kingdom | English | |
| 8 | #17,232 | United States | American English | |
| 9 | #24,122 | Canada | English | |
| 10 | #24,760 | Hong Kong | English | |
| 11 | #25,703 | Portugal | European Portuguese | |
| 12 | #29,146 | United States | English | |
| 13 | #30,473 | English | ||
| 14 | #32,216 | Croatia | Croatian | |
| 15 | #33,345 | English | ||
| 16 | #34,648 | China | English | |
| 17 | #36,065 | United Kingdom | English | |
| 18 | #38,351 | Arabic | ||
| 19 | #38,873 | Slovakia | Slovak | |
| 20 | #39,877 | Mexico | Spanish |
📈 Usage Statistics
Most of the sites that use Tidio:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Online Shopping category.
Most of the sites using Tidio are from the United States, the United Kingdom, and Australia.
- United States 26.8%
- United Kingdom 11.2%
- Australia 5.1%
- India 4.8%
- Canada 4.2%
- France 4.1%
- Italy 3.4%
- Spain 3.2%
- Germany 2.8%
- Other 34.4%
Most Tidio users speak English, Spanish, or French.
- English 73.8%
- Spanish 5.2%
- French 3.9%
- Italian 2.4%
- German 2.3%
- Polish 1.6%
- Dutch 1.6%
- Portuguese 1.2%
- Swedish 0.6%
- Other 7.4%
The Tidio live chat software is especially popular on .com top-level domains.
- .com 57.9%
- .co.uk 4.9%
- .com.au 3.2%
- .org 2.6%
- .net 1.7%
- .it 1.6%
- .ca 1.4%
- .fr 1.4%
- .de 1.3%
- Other 24%
The primary market segments for websites utilizing Tidio include online shopping, business, and marketing and merchandising.
- Online Shopping 25.6%
- Business 19.3%
- Marketing/Merchandising 13.1%
- Internet Services 7.4%
- Education/Reference 4.3%
- Fashion/Beauty 3.6%
- Travel 3.5%
- Health 3.2%
- Sports 2.5%
- Other 17.5%
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WhatsApp💬 Frequently Asked Questions
Where is Tidio's headquarters?
Tidio is located in San Francisco, California, United States.
Can I use Tidio for free?
Yes, there is a free version with limited functionality.
How much does it cost per month?
Tidio is priced from $29 per month for the Starter plan.
Does Tidio offer a free trial?
Yes, you can try Tidio for free for 7 days and see if it meets your needs.
Which country uses Tidio the most?
The majority of Tidio users are from the United States.
Who uses Tidio?
According to our data, Tidio is used on thousands of sites, including such established ones as kemenag.go.id,
focusschoolsoftware.com, and
halodoc.com.
Is Tidio used on government websites?
In total, we found Tidio on 2 government sites in the United States.
Do academic institutions use Tidio?
Yes. Overall, we know of 10 academic websites in the United States that use Tidio.
How does Tidio stack up against the competition?
Tidio is a very popular live chat software solution, second only to 4 other live chat software we track.
What are the alternatives to Tidio?
Alternatives and possible competitors to Tidio may include 
Chatwoot, 
Intercom, and 
Dynamics 365 Customer Service.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,603,678 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.