Tidio

San Francisco, California, United States

Tidio is a customer service platform that provides live chat, chatbots and a helpdesk system.

It offers real-time chat through a website widget, Lyro AI Agent with a guaranteed minimum 50% resolution rate, a unified inbox for email, chat, and social channels, and ticket routing with advanced filtering and workflow automation.

According to our data, Tidio is the 4th most popular live chat software on the web.
It has 5.4% of the live chat market share and is detected on 0.2% of all websites.

Statistics based on 3.5M+ analyzed websites. About this data

💸 Pricing

Tidio is available in both free and paid versions.

Free version ✔️50 conversations
Starter
(100 conversations)$29/month
Growth
(2K conversations)$59/month
Plus
(5K conversations)$749/month
Lyro AI
(50 conversations)$39/month

📊 Rankings and Market Share

🏆 Tidio Awards

⚡ Sites Using Tidio

We have data on 8,032 websites that use the Tidio live chat software. Here is a list of some of the top ranked ones.

The highest rated site using Tidio is kemenag.go.id.

#WebsiteRankCountryLanguage
1 kemenag.go.id #1,092 Indonesia Indonesian
2 focusschoolsoftware.com #1,929 American English
3 praktiker.gr #10,387 Greece Greek
4 iccsafe.org #17,232 United States American English
5 poppyandpeonies.com #24,122 Canada English
6 qidi3d.com #24,760 Hong Kong English
7 imt-ip.pt #25,703 Portugal European Portuguese
8 classicfirearms.com #29,146 United States English
9 jiffy.com #30,473 English
10 aurodomus.hr #32,216 Croatia Croatian
11 nonkyc.io #33,345 English
12 meross.com #34,648 China English
13 daals.co.uk #36,065 United Kingdom English
14 playalandroid.com #38,351 Arabic
15 merkurymarket.sk #38,873 Slovakia Slovak
16 waldos.com.mx #39,877 Mexico Spanish
17 pretty-frank.com #40,661 United States English
18 customs.gov.ph #42,321 Philippines American English
19 vmedulife.com #43,201 India American English
20 baumax.cz #44,010 Czech Republic Czech

📈 Usage Statistics

Most of the sites that use Tidio:

Most of the sites using Tidio are from the United States, the United Kingdom, and Australia.

  • United States 26.4%
  • United Kingdom 11.2%
  • Australia 5.1%
  • India 4.8%
  • Canada 4.1%
  • France 4%
  • Italy 3.4%
  • Spain 3.2%
  • Germany 2.8%
  • Other 35%

Most Tidio users speak English, Spanish, or French.

  • English 73.5%
  • Spanish 5.3%
  • French 3.8%
  • Italian 2.4%
  • German 2.3%
  • Polish 1.6%
  • Dutch 1.6%
  • Portuguese 1.2%
  • Swedish 0.6%
  • Other 7.7%

The Tidio live chat software is especially popular on .com and .co.uk top-level domains.

  • .com 57.3%
  • .co.uk 5%
  • .com.au 3.3%
  • .org 2.6%
  • .net 1.7%
  • .it 1.6%
  • .ca 1.4%
  • .fr 1.3%
  • .de 1.3%
  • Other 24.5%

The primary market segments for websites utilizing Tidio include online shopping, business, and marketing and merchandising.

  • Online Shopping 25.8%
  • Business 19.1%
  • Marketing/Merchandising 13.1%
  • Internet Services 7.4%
  • Education/Reference 4.5%
  • Fashion/Beauty 3.6%
  • Travel 3.6%
  • Health 3.2%
  • Sports 2.4%
  • Other 17.3%

🕵️ Similar Technologies

These are some of the best Tidio alternatives.

RankName
4
Intercom
San Francisco, California, United States

An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

$39+/month
11
Smartsupp
Brno, Czech Republic

A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard.

Free$14+/month
13
Chatwoot
San Francisco, California, United States

An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

FreeOpen source$19+/agent/month
18
Olark
San Jose, California, United States

A chat application for websites that provides analytics tools and AI chatbots.

$29+/month
30
Dynamics 365 Customer Service
Redmond, Washington, United States

A platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and Microsoft Teams.

$50+/user/month

🆚 Compare Alternatives

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💬 Frequently Asked Questions

Where is Tidio's headquarters?

Tidio is located in San Francisco, California, United States.

Can I use Tidio for free?

Yes, there is a free version with limited functionality.

How much does it cost per month?

Tidio is priced from $29 per month for the Starter plan.

Does Tidio offer a free trial?

Yes, you can try Tidio for free for 7 days and see if it meets your needs.

Which country uses Tidio the most?

The majority of Tidio users are from the United States.

Who uses Tidio?

According to our data, Tidio is used on thousands of sites, including such established ones as kemenag.go.id, focusschoolsoftware.com, and praktiker.gr.

Is Tidio used on government websites?

Yes, for example, it is used by customs.gov.ph. In total, we found Tidio on 2 government sites in the United States.

Do academic institutions use Tidio?

Yes. Overall, we know of 10 academic websites in the United States that use Tidio.

How does Tidio stack up against the competition?

Tidio is one of the most popular live chat software, second only to Tawk.to, Zendesk Chat, and LiveChat.

What are the alternatives to Tidio?

Alternatives and possible competitors to Tidio may include Chatwoot, Intercom, and Dynamics 365 Customer Service.

🗃️ About This Data