⚡ Customer Support in Spain

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Spain is a Southern European country with a population of around 48 million people.

According to our research, customer support technologies are used on 1.4% of websites from Spain.

Statistics based on 87K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Spain in 2026, based on market share.

The most popular is Zendesk with an impressive share of 49.5%, followed by Tidio with 16.2% and LiveChat with 8%.

Zendesk 49.5%
Tidio 16.2%
LiveChat 8%
Crisp 5.8%
Intercom 4.7%
Freshdesk 4.7%
Genesys Cloud CX 4.2%
Gorgias 3%
Help Scout 1.3%
Chatwoot 1.2%
UserVoice 0.7%
Zammad 0.6%
Zoho Desk 0.5%
Re:amaze 0.4%
Kustomer 0.3%

🚀 Highlights

Here is a list of the top technologies that are more popular in Spain than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Tidio ^(-1)
4. Crisp ^(-2)
6. Freshdesk ^(-1)
7. Genesys Cloud CX ^(-3)
10. Chatwoot ^(-3)
12. Zammad ^(-18)
13. Zoho Desk ^(-11)
16. Ada ^(-7)
17. Sprinklr Service ^(-18)
20. HelpCrunch ^(-1)

✨ Best Customer Support Technologies

Below is a more detailed list of the top 25 of the 31 customer support technologies used on sites from Spain, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	49.5%
2	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	16.2%
3	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	8%
4	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	5.8%
5	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	4.7%
6	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	4.7%
7	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	4.2%
8	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	3%
9	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1.3%
10	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	1.2%
11	UserVoice Raleigh, North Carolina, United States A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues. $16,000+/year	0.7%
12	Zammad Berlin, Germany An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution. FreeOpen source€2,999+/year	0.6%
13	Zoho Desk Chennai, India A help desk software used by businesses to address customer queries and feedbacks over a variety of channels. Free$9+/user/month	0.5%
14	Re:amaze Tempe, Arizona, United States An integrated customer service, live chat, and helpdesk platform for online businesses. $29+/user/month	0.4%
15	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	0.3%
16	Ada Toronto, Ontario, Canada An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve. $$$	0.3%
17	Sprinklr Service New York, United States A customer service solution that unifies voice, digital and social channels. $249/seat/month	0.3%
18	Twilio San Francisco, California, United States A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications. Free$250+/month	0.2%
19	Usersnap Linz, Austria A versatile user feedback platform for product teams to collect feedback and issues with screen capture tools, customer satisfaction micro-surveys, and upvotes on feature requests. Free€49+/month	0.2%
20	HelpCrunch Wilmington, Delaware, United States A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support. $15+/user/month	0.2%
21	Elevio Melbourne, Victoria, Australia A SaaS customer education platform that empowers teams by delivering contextual knowledge to customers, support agents, and internal teams. $125+/month	0.2%
22	GLPI Paris, France An open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system. FreeOpen source€100+/month	0.2%
23	Intercom Help Center San Francisco, California, United States Allows users to publish articles that enable customers to self-serve and find support 24/7. $39+/month	0.2%
24	Daktela Prague, Czech Republic A cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module. €30+/user/month	0.2%
25	Khoros Austin, Texas, United States An all-in-one digital contact center platform designed for enterprise-scale customer engagement. $$$	0.2%

👉 See Also

🌎 Customer Support in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 87,347 websites from Spain.
We currently track the presence of 48 customer support technologies across the web.
Of these, 31 were detected on websites from Spain.
Statistics were last calculated on May 6, 2026.
For more details, see our methodology and disclaimer.