⚡ Customer Support in Portugal

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Portugal is a Southern European country with a population of around 10.3 million people.

According to our research, customer support technologies are used on 1.9% of websites from Portugal.

Statistics based on 16K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Portugal in 2026, based on market share.

The most popular is Zendesk with an impressive share of 37.2%, followed by Tidio with 23% and Crisp with 8.7%.

Zendesk 37.2%
Tidio 23%
Crisp 8.7%
LiveChat 7.8%
Gorgias 5.2%
Freshdesk 3.6%
Intercom 2.3%
Chatwoot 1.9%
Sprinklr Service 1.9%
Genesys Cloud CX 1.9%
Zoho Desk 1%
Help Scout 0.6%
Customerly 0.6%
Kustomer 0.6%
Other 3.6%

🚀 Highlights

Here is a list of the top technologies that are more popular in Portugal than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Tidio ^(-1)
3. Crisp ^(-3)
6. Freshdesk ^(-1)
8. Chatwoot ^(-5)
9. Sprinklr Service ^(-25)
11. Zoho Desk ^(-14)
13. Customerly ^(-33)
14. Kustomer ^(-4)
15. RingCentral ^(-11)
16. ServiceNow ^(-7)

✨ Best Customer Support Technologies

Below is a more detailed list of 22 customer support technologies used on sites from Portugal, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	37.2%
2	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	23%
3	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	8.7%
4	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	7.8%
5	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	5.2%
6	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	3.6%
7	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	2.3%
8	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	1.9%
9	Sprinklr Service New York, United States A customer service solution that unifies voice, digital and social channels. $249/seat/month	1.9%
10	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	1.9%
11	Zoho Desk Chennai, India A help desk software used by businesses to address customer queries and feedbacks over a variety of channels. Free$9+/user/month	1%
12	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	0.6%
13	Customerly Dublin, Ireland An AI-first customer service platform offering chatbots, help desk tools, and task-completing AI agents. $19+/seat/month	0.6%
14	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	0.6%
15	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	0.6%
16	ServiceNow Santa Clara, California, United States A cloud-based enterprise platform with IT service management and helpdesk capabilities. $$$	0.6%
17	Jira Service Management Sydney, Australia A service management solution developed by Atlassian for IT and service teams.	0.6%
18	Re:amaze Tempe, Arizona, United States A multi-brand customer service, live chat, and helpdesk platform that consolidates conversations from email, social media, SMS, and web chat. $29+/user/month	0.6%
19	Daktela Prague, Czech Republic A cloud-based omnichannel CCaaS platform that combines AI chatbots, voicebots, intelligent call routing, and an integrated CRM module. €30+/user/month	0.3%
20	Ada Toronto, Ontario, Canada An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve. $$$	0.3%
21	UserVoice Raleigh, North Carolina, United States A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues. $16,000+/year	0.3%
22	osTicket Alexandria, Louisiana, United States An open-source web-based support ticket system that helps organizations collect, manage and respond to customer inquiries created via email, phone and web forms. FreeOpen source$12+/agent/month	0.3%

👉 See Also

🌎 Customer Support in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 16,440 websites from Portugal.
We currently track the presence of 49 customer support technologies across the web.
Of these, 22 were detected on websites from Portugal.
Statistics were last calculated on September 18, 2026.
For more details, see our methodology and disclaimer.