osTicket
osTicket is an open-source web-based support ticket system that helps organizations collect, manage and respond to customer inquiries created via email, phone and web forms.
It includes customizable fields and help topics, email auto-responses, ticket filters and queues, service level agreement plans, agent assignment and collision avoidance, and a searchable customer portal with knowledgebase.
According to our data, osTicket ranks 35th among the customer support technologies we track.
It has 0.07% of the customer support market share and is present on 0.002% of all websites.
- 🏠 Website
- </> Source code
- 👨👩👦👦 Community
GitHub💸 Pricing
osTicket is available in both free and paid versions.
📊 Rankings and Market Share
- Customer Support
- Rank: 35
- Market share: 0.07%
⚡ Sites Powered by osTicket
We have data on 63 websites that use osTicket customer support technology. Here is a list of some of the top ranked ones.
The highest rated site using osTicket is unilus.app.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #183,798 | United States | American English | |
| 2 | #1,248,874 | Canada | European Spanish | |
| 3 | #1,757,676 | United States | American English | |
| 4 |  support.ezoic.com |
United States | American English | |
| 5 | #3,496,874 | United Kingdom | British English | |
| 6 | #3,761,159 | Mexico | Spanish | |
| 7 | Netherlands | American English | ||
| 8 | Pakistan | American English | ||
| 9 | Russia | Russian | ||
| 10 | Canada | American English | ||
| 11 | Czech Republic | English | ||
| 12 | Germany | American English | ||
| 13 | Ukraine | Russian | ||
| 14 | English | |||
| 15 | Philippines | American English | ||
| 16 | Switzerland | American English | ||
| 17 | American English | |||
| 18 | France | French | ||
| 19 | American English | |||
| 20 | Germany | American English |
📈 Usage Statistics
Most of the sites that use osTicket:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Business category.
Most of the sites using osTicket are from the United States, Germany, and Russia.
- United States 23.6%
- Germany 14.5%
- Russia 5.5%
- United Kingdom 5.5%
- Canada 3.6%
- Czech Republic 3.6%
- France 3.6%
- India 3.6%
- Mexico 3.6%
- Other 32.9%
Most osTicket users speak English, Spanish, or Russian.
- English 74.6%
- Spanish 9.5%
- Russian 6.3%
- German 4.8%
- French 1.6%
- Portuguese 1.6%
- Czech 1.6%
OsTicket customer support technology is especially popular on .com top-level domains.
- .com 55.6%
- .net 4.8%
- .de 4.8%
- .co.uk 3.2%
- .ru 3.2%
- .org 1.6%
- .es 1.6%
- .co 1.6%
- .education 1.6%
- Other 22%
The primary market segments for websites utilizing osTicket include business.
- Business 1.6%
- Unknown 98.4%
🕵️ Similar Technologies
These are some of the best osTicket alternatives.
🆚 Compare Alternatives
Compare osTicket to…
- 🕵️ Similar technologies
- ⭐ Market leaders
- 💡 More alternatives
- 🔎 All options
💬 Frequently Asked Questions
Where is osTicket from?
osTicket is from Alexandria, Louisiana, United States.
Can I use osTicket for free?
Yes, there is a free version with limited functionality.
How much does it cost per month?
The pricing for osTicket starts at $12 per agent per month.
Which country uses osTicket the most?
The majority of osTicket users are from the United States.
Who uses osTicket?
According to our data, osTicket is used on at least 63 sites, including such established ones as unilus.app,
falcontrackergps.com, and
ns-support.com.
Do academic institutions use osTicket?
Yes. The most notable of these is support.upcebu.edu.ph.
PHP🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 4,001,723 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.