Freshdesk
Freshworks, San Mateo, California, United StatesFreshdesk is a cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams.
It supports email, chat, phone, social media, and web form ticketing, offers self-service portals and knowledge bases, automation rules and SLAs, collision detection, canned responses, and AI-based ticket categorization and suggestions.
According to our data, Freshdesk is the 7th most popular customer support technology on the web.
It has 4.6% of the customer support market share and is detected on 0.1% of all websites.
It is especially popular in the United Kingdom, appearing on 0.2% of all websites in the country.
- 🏠 Website
- 👨👩👦👦 Community
💸 Pricing
Freshdesk is available in both free and paid versions.
📊 Rankings and Market Share
- Customer Support
- Rank: 7
- Market share: 4.6%
🏆 Freshdesk Awards
- 🥉 Third most popular in Switzerland in the Customer Support category.
- ⭐ 4th most popular in India in the Customer Support category.
- ⭐ 4th most popular in Italy in the Customer Support category.
- ⭐ 4th most popular in Brazil in the Customer Support category.
- ⭐ 5th most popular in Germany in the Customer Support category.
- ⭐ 6th most popular in the United Kingdom in the Customer Support category.
- ⭐ 7th most popular in the United States in the Customer Support category.
- ⭐ 7th most popular in the Netherlands in the Customer Support category.
- ⭐ 7th most popular in France in the Customer Support category.
- ⭐ 7th most popular in Canada in the Customer Support category.
⚡ Sites Powered by Freshdesk
We have data on 3,903 websites that use Freshdesk customer support technology. Here is a list of some of the top ranked ones.
The highest rated site using Freshdesk is freshworks.com.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | freshworks.com |
#989 | United States | American English |
| 2 | #1,668 | United States | English | |
| 3 | #2,200 | American English | ||
| 4 | #2,558 | India | English | |
| 5 | #2,862 | Turkey | Turkish | |
| 6 | #2,977 | India | English | |
| 7 | #3,562 | India | English | |
| 8 | #4,240 | India | American English | |
| 9 | #4,422 | United States | English | |
| 10 | #5,385 | English | ||
| 11 | #5,936 | United Kingdom | English | |
| 12 | #6,171 | India | English | |
| 13 | #7,412 | Austria | German | |
| 14 | #8,432 | United Kingdom | English | |
| 15 | #8,580 | India | English | |
| 16 | #8,659 | English | ||
| 17 | #9,559 | China | American English | |
| 18 | #9,733 | English | ||
| 19 | #9,970 | Italy | Italian | |
| 20 | #10,106 | Spanish |
📈 Usage Statistics
Most of the sites that use Freshdesk:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Online Shopping category.
Most of the sites using Freshdesk are from the United States, the United Kingdom, and Germany.
- United States 31.3%
- United Kingdom 12.9%
- Germany 6.7%
- Australia 4.3%
- India 3.7%
- Italy 3.6%
- Netherlands 3.5%
- France 3.2%
- Canada 3%
- Other 27.8%
Most Freshdesk users speak English, German, or Spanish.
- English 74.6%
- German 5.2%
- Spanish 4.5%
- French 3.2%
- Italian 2.6%
- Dutch 2%
- Portuguese 2%
- Polish 0.6%
- Indonesian 0.6%
- Other 4.7%
Freshdesk customer support technology is especially popular on .com and .co.uk top-level domains.
- .com 54.2%
- .co.uk 5.7%
- .org 3.9%
- .de 3.2%
- .com.au 2%
- .net 2%
- .it 1.6%
- .io 1.5%
- .nl 1.5%
- Other 24.4%
The primary market segments for websites utilizing Freshdesk include online shopping, business, and marketing and merchandising.
- Online Shopping 25%
- Business 16.6%
- Marketing/Merchandising 12%
- Internet Services 6.9%
- Education/Reference 5.2%
- Software/Hardware 4.3%
- Fashion/Beauty 4%
- Entertainment 2.8%
- Sports 2.5%
- Other 20.7%
🕵️ Similar Technologies
These are some of the best Freshdesk alternatives.
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💬 Frequently Asked Questions
What is the company behind Freshdesk?
Freshdesk is owned by Freshworks Inc., headquartered in San Mateo, California, United States.
Can I use Freshdesk for free?
Yes, there is a free version with limited functionality.
How much does it cost?
Freshdesk is priced from $23 per agent per month for the Growth plan.
Does Freshdesk offer a free trial?
Yes, it provides a free trial for 14 days, so you can test it before purchasing.
Which country uses Freshdesk the most?
The majority of Freshdesk users are from the United States.
Who uses Freshdesk?
According to our data, Freshdesk is used on thousands of sites, including such established ones as thedailybeast.com,
emerald.com, and
pw.live.
Is Freshdesk used on government websites?
In total, we found Freshdesk on 2 government sites in the United States.
Do academic institutions use Freshdesk?
Yes. Overall, we know of 13 academic websites in the United States that use Freshdesk.
How does Freshdesk compare to its competitors?
Freshdesk is a fairly popular customer support technology, ranking ahead of 33 other customer support technologies we track.
What are the alternatives to Freshdesk?
Alternatives and possible competitors to Freshdesk may include 
Gorgias, 
Help Scout, and 
Re:amaze.
👉 See Also
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 4,001,723 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.