Freshdesk
Freshworks, San Mateo, California, United StatesFreshdesk is a cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams.
It supports email, chat, phone, social media, and web form ticketing, offers self-service portals and knowledge bases, automation rules and SLAs, collision detection, canned responses, and AI-based ticket categorization and suggestions.
According to our data, Freshdesk is the 7th most popular customer support technology on the web.
It has 4.5% of the customer support market share and is detected on 0.1% of all websites.
- 🏠 Website
- 👨👩👦👦 Community
💸 Pricing
Freshdesk is available in both free and paid versions.
📊 Rankings and Market Share
- Customer Support
- Rank: 7
- Market share: 4.5%
🏆 Freshdesk Awards
- 🥉 Third most popular in Switzerland in the Customer Support category.
- 🥉 Third most popular in Brazil in the Customer Support category.
- ⭐ 4th most popular in India in the Customer Support category.
- ⭐ 4th most popular in Italy in the Customer Support category.
- ⭐ 5th most popular in Germany in the Customer Support category.
- ⭐ 5th most popular in the Netherlands in the Customer Support category.
- ⭐ 6th most popular in the United States in the Customer Support category.
- ⭐ 6th most popular in the United Kingdom in the Customer Support category.
- ⭐ 6th most popular in Australia in the Customer Support category.
- ⭐ 6th most popular in Spain in the Customer Support category.
⚡ Sites Powered by Freshdesk
We have data on 3,492 websites that use Freshdesk customer support technology. Here is a list of some of the top ranked ones.
The highest rated site using Freshdesk is freshworks.com.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | freshworks.com |
#1,147 | American English | |
| 2 | #1,486 | United States | English | |
| 3 | #2,268 | India | English | |
| 4 | #2,307 | India | English | |
| 5 | #2,496 | English | ||
| 6 | #5,390 | United States | English | |
| 7 | #5,434 | Turkey | Turkish | |
| 8 | #5,830 | Cyprus | English | |
| 9 | #6,079 | English | ||
| 10 | #7,250 | Austria | German | |
| 11 | #7,821 | China | American English | |
| 12 | #8,053 | United States | English | |
| 13 | #9,514 | India | English | |
| 14 | #9,572 | English | ||
| 15 | #9,877 | United States | Spanish | |
| 16 | #10,342 | India | English | |
| 17 | #10,848 | India | American English | |
| 18 | #11,695 | United Kingdom | English | |
| 19 | #11,715 | United States | American English | |
| 20 | #12,308 | Portugal | English |
📈 Usage Statistics
Most of the sites that use Freshdesk:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Online Shopping category.
Most of the sites using Freshdesk are from the United States, the United Kingdom, and Germany.
- United States 29.7%
- United Kingdom 13.1%
- Germany 6.4%
- Australia 4.6%
- Netherlands 4.2%
- India 3.9%
- Italy 3.5%
- Canada 3.2%
- France 3.1%
- Other 28.3%
Most Freshdesk users speak English, Spanish, or German.
- English 75.2%
- Spanish 4.7%
- German 4.7%
- French 2.8%
- Italian 2.4%
- Dutch 2.3%
- Portuguese 2.2%
- Indonesian 0.7%
- Swedish 0.6%
- Other 4.4%
Freshdesk customer support technology is especially popular on .com and .co.uk top-level domains.
- .com 54.2%
- .co.uk 6%
- .org 4.2%
- .de 3%
- .com.au 2.2%
- .net 2%
- .nl 1.7%
- .it 1.5%
- .com.br 1.4%
- Other 23.8%
The primary market segments for websites utilizing Freshdesk include online shopping, business, and marketing and merchandising.
- Online Shopping 24.9%
- Business 17.2%
- Marketing/Merchandising 11.3%
- Internet Services 7.2%
- Education/Reference 5.2%
- Software/Hardware 4.4%
- Fashion/Beauty 4%
- Entertainment 3%
- Sports 2.4%
- Other 20.4%
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What is the company behind Freshdesk?
Freshdesk is owned by Freshworks Inc., headquartered in San Mateo, California, United States.
Can I use Freshdesk for free?
Yes, there is a free version with limited functionality.
How much does it cost?
Freshdesk is priced from $23 per agent per month for the Growth plan.
Does Freshdesk offer a free trial?
Yes, you can try Freshdesk for free for 14 days and test all of its features.
Which country uses Freshdesk the most?
The majority of Freshdesk users are from the United States.
Who uses Freshdesk?
According to our data, Freshdesk is used on thousands of sites, including such established ones as thedailybeast.com,
pw.live, and
groww.in.
Is Freshdesk used on government websites?
In total, we found Freshdesk on 2 government sites in the United States.
Do academic institutions use Freshdesk?
Yes. The most notable of these is umkc.edu. Overall, we know of 11 academic websites in the United States that use Freshdesk.
How does Freshdesk compare to the competition?
Freshdesk is a fairly popular customer support technology, ranking ahead of 41 other customer support technologies we track.
What are the alternatives to Freshdesk?
Alternatives and possible competitors to Freshdesk may include 
Gorgias, 
Help Scout, and Re:amaze.
👉 See Also
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,603,958 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.