🆚 Freshdesk vs. ServiceNow

📈 Freshdesk is much more popular than ServiceNow.
🌎 Freshdesk is more popular in the United States, the United Kingdom, and Germany.
🌍 ServiceNow is more popular in Vietnam, Costa Rica, and Honduras.

Statistics based on 4M+ analyzed websites. About this data

Freshdesk

ServiceNow

Type

Customer support technology

About

Freshdesk is a cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams.

It supports email, chat, phone, social media, and web form ticketing, offers self-service portals and knowledge bases, automation rules and SLAs, collision detection, canned responses, and AI-based ticket categorization and suggestions.

ServiceNow is a cloud-based enterprise platform with IT service management and helpdesk capabilities.

Headquarters

San Mateo, California, United States

Santa Clara, California, United States

Website

freshworks.com/freshdesk/ #989

servicenow.com #10,410

Pricing

Free version ✔️ Up to two agents

Growth $23/agent/month

Pro $66/agent/month

Enterprise $107/agent/month

Free version ❌

Custom

Popularity

Determined by the number of sites using each technology.

Freshdesk customer support technology is 8 times more popular than ServiceNow.

Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Freshdesk is more popular in the United States, the United Kingdom, and Germany, while ServiceNow is more popular in Vietnam, Costa Rica, and Honduras.

United States

United Kingdom

Germany

Australia

Italy

India

Netherlands

Canada

France

Brazil

Awards

🥉 Third most popular in Switzerland in the Customer Support category.
⭐ 4th most popular in India in the Customer Support category.
⭐ 4th most popular in Italy in the Customer Support category.
⭐ 4th most popular in Brazil in the Customer Support category.
⭐ 5th most popular in Germany in the Customer Support category.

🥉 Third most popular in the United States in the Issue Tracking category.
🔥 17th most popular in the United States in the Customer Support category.

Popularity by domain category

Determined by the number of sites in each category.

Freshdesk is more popular than ServiceNow in all market segments.

Online Shopping

Business

Marketing/Merchandising

Education/Reference

Internet Services

Software/Hardware

Fashion/Beauty

Entertainment

Sports

Health

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#989

#1,668

#2,200

#2,558

#2,862

Name

Rank

#257

#415

#1,701

#2,579

#2,663