⚡ Customer Support in Brazil

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Brazil is a South American country with a population of around 217 million people.

According to our research, customer support technologies are used on 1.6% of websites from Brazil.

Statistics based on 67K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Brazil in 2026, based on market share.

The most popular is Zendesk, which dominates the market with an overwhelming 62.8% share.
It is followed by Intercom with 6.1% and Freshdesk with 5.8%.

Zendesk 62.8%
Intercom 6.1%
Freshdesk 5.8%
Chatwoot 5.2%
Tidio 4.3%
Crisp 3.9%
LiveChat 2.5%
GLPI 1.6%
Genesys Cloud CX 1.4%
UserVoice 1.2%
ServiceNow 1%
Kustomer 0.8%
Elevio 0.8%
Twilio 0.6%
Other 2%

🚀 Highlights

Here is a list of the top technologies that are more popular in Brazil than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Intercom ^(-2)
3. Freshdesk ^(-4)
4. Chatwoot ^(-9)
8. GLPI ^(-36)
9. Genesys Cloud CX ^(-1)
10. UserVoice ^(-1)
11. ServiceNow ^(-11)
12. Kustomer ^(-3)
13. Elevio ^(-1)
14. Twilio ^(-4)

✨ Best Customer Support Technologies

Below is a more detailed list of the top 25 of the 34 customer support technologies used on sites from Brazil, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	62.8%
2	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	6.1%
3	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	5.8%
4	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	5.2%
5	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	4.3%
6	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	3.9%
7	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	2.5%
8	GLPI Paris, France An open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system. FreeOpen source€100+/month	1.6%
9	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	1.4%
10	UserVoice Raleigh, North Carolina, United States A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues. $16,000+/year	1.2%
11	ServiceNow Santa Clara, California, United States A cloud-based enterprise platform with IT service management and helpdesk capabilities. $$$	1%
12	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	0.8%
13	Elevio Melbourne, Victoria, Australia A SaaS customer education platform that empowers teams by delivering contextual knowledge to customers, support agents, and internal teams. $125+/month	0.8%
14	Twilio San Francisco, California, United States A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications. Free$250+/month	0.6%
15	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	0.6%
16	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	0.6%
17	Freshservice San Mateo, California, United States A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system. $19+/agent/month	0.5%
18	Re:amaze Tempe, Arizona, United States An integrated customer service, live chat, and helpdesk platform for online businesses. $29+/user/month	0.4%
19	Jira Service Management Sydney, Australia A service management solution developed by Atlassian for IT and service teams.	0.3%
20	Dynamics 365 Customer Service Redmond, Washington, United States A platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and Microsoft Teams. $50+/user/month	0.3%
21	Nice CXone Hoboken, New Jersey, United States An omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base. $71+/user/month	0.3%
22	Zammad Berlin, Germany An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution. FreeOpen source€2,999+/year	0.2%
23	HelpDesk Wrocław, Poland A centralized cloud ticketing system that allows businesses to manage customer communications in one place. $34+/agent/month	0.2%
24	Usersnap Linz, Austria A versatile user feedback platform for product teams to collect feedback and issues with screen capture tools, customer satisfaction micro-surveys, and upvotes on feature requests. Free€49+/month	0.2%
25	Intercom Help Center San Francisco, California, United States Allows users to publish articles that enable customers to self-serve and find support 24/7. $39+/month	0.2%

👉 See Also

🌎 Customer Support in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 67,019 websites from Brazil.
We currently track the presence of 48 customer support technologies across the web.
Of these, 34 were detected on websites from Brazil.
Statistics were last calculated on May 6, 2026.
For more details, see our methodology and disclaimer.