HelpDesk

Text, WrocΕ‚aw, Poland

HelpDesk is a centralized cloud ticketing system that allows businesses to manage customer communications in one place.

According to our data, HelpDesk ranks 39th among the customer support technologies we track.
It has 0.03% of the customer support market share and is detected on 0.001% of all websites.

It is especially popular in the United States, appearing on 0.003% of all websites in the country.

Statistics based on 4M+ analyzed websites. About this data

πŸ’Έ Pricing

HelpDesk is a commercial product priced starting at $34 per agent per month with a free 14-day trial.

Team $34/agent/month
Business $59/agent/month

πŸ“Š Rankings and Market Share

⚑ Sites Using HelpDesk

We have data on 23 websites that use HelpDesk customer support technology. Here is a list of some of the top ranked ones.

The highest rated site using HelpDesk is the5ers.com.

#WebsiteRankCountryLanguage
1 the5ers.com #21,433 United Kingdom American English
2 toyotapartsdeal.com #67,871 United States English
3 hondapartsnow.com #71,282 United States English
4 fordpartsgiant.com #144,170 United States English
5 gmpartsgiant.com #147,097 United States English
6 hyundaipartsdeal.com #153,370 United States English
7 moparpartsgiant.com #161,958 United States English
8 lexuspartsnow.com #192,722 United States English
9 mbpartsgiant.com #197,283 United States English
10 nissanpartsdeal.com #201,304 United States English
11 bmwpartsdeal.com #216,984 United States English
12 acurapartswarehouse.com #218,743 United States English
13 autopartsprime.com #233,914 United States English
14 subarupartsdeal.com #305,761 United States English
15 gardssallskapet.se #309,362 Sweden Swedish
16 kiapartsnow.com #343,200 United States English
17 click2mail.com #370,821 United States English
18 ladorosa.com.br #728,347 Brazil Brazilian Portuguese
19 infinitipartsdeal.com #810,233 United States English
20 ladofit.com.br #1,279,553 Brazil Brazilian Portuguese

πŸ“ˆ Usage Statistics

Most of the sites that use HelpDesk:

Most of the sites using HelpDesk are from the United States and Brazil.

  • United States 77.3%
  • Brazil 9.1%
  • Bulgaria 4.5%
  • Sweden 4.5%
  • United Kingdom 4.5%
  • Other 0.1%

Most HelpDesk users speak English, Portuguese, or Swedish.

  • English 82.6%
  • Portuguese 8.7%
  • Swedish 4.3%
  • Bulgarian 4.3%
  • Other 0.1%

HelpDesk customer support technology is especially popular on .com and .com.br top-level domains.

  • .com 82.6%
  • .com.br 8.7%
  • .se 4.3%
  • .bg 4.3%
  • Other 0.1%

The primary market segments for websites utilizing HelpDesk include online shopping, business, and stock trading.

  • Online Shopping 66.7%
  • Business 16.7%
  • Stock Trading 16.7%

πŸ•΅οΈ Similar Technologies

These are some of the best HelpDesk alternatives.

RankName
5
Gorgias
San Francisco, California, United States

A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace.

$10+/month
7
Freshdesk
San Mateo, California, United States

A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams.

Free$23+/agent/month
9
Help Scout
Boston, Massachusetts, United States

A complete customer communications platform with shared inbox, live chat and help desk.

Free$25+/user/month
10
Re:amaze
Tempe, Arizona, United States

A multi-brand customer service, live chat, and helpdesk platform that consolidates conversations from email, social media, SMS, and web chat.

$29+/user/month
13
Elevio
Melbourne, Victoria, Australia

A SaaS customer education platform that enables teams to create and deliver contextual product knowledge to customers, support agents, and internal teams.

$125+/month

πŸ†š Compare Alternatives

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πŸ’¬ Frequently Asked Questions

What is the company behind HelpDesk?

HelpDesk is owned by Text SA, headquartered in WrocΕ‚aw, Poland.

Does HelpDesk offer a free plan?

No, HelpDesk is a paid solution.

How much does HelpDesk cost?

HelpDesk is priced from $34 per agent per month for the Team plan.

Is there a free trial available?

Yes, it provides a free trial for 14 days, so you can test it before purchasing.

Which country uses HelpDesk the most?

The majority of HelpDesk users are from the United States.

Who uses HelpDesk?

According to our data, HelpDesk is used on at least 23 sites, including such established ones as the5ers.com, toyotapartsdeal.com, and hondapartsnow.com.

What are the alternatives to HelpDesk?

Alternatives and possible competitors to HelpDesk may include Gorgias, Freshdesk, and Help Scout.

πŸ‘‰ See Also

πŸ—ƒοΈ About This Data