π Help Scout vs. HelpDesk
- π Help Scout is much more popular than HelpDesk.
- π Help Scout is more popular in all countries.
Statistics based on 3.6M+ analyzed websites. About this data
Help ScoutType
Customer support technology
Customer support technology
About
Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.
HelpDesk is a centralized cloud ticketing system that allows businesses to manage customer communications in one place.
Headquarters
Boston, Massachusetts, United States
WrocΕaw, Poland
Pricing
Free version βοΈ 1 shared inbox, 1 public knowledge base
Standard $300/user/year
Plus $540/user/year
Pro $900/user/year
AI Answers $0.75/resolution
Free version βFree 14-day trial
Team $34/agent/month
Business $59/agent/month
Categories
Popularity
Determined by the number of sites using each technology.
Help Scout customer support technology is 98 times more popular than HelpDesk.
Total websites
Market share
Customer Support
Popularity by country
Determined by the number of sites detected from each country.
Help Scout is more popular than HelpDesk in all countries.
United States
United Kingdom
Netherlands
Australia
Germany
Canada
France
Sweden
Belgium
Spain
Awards
- β 8th most popular in the United States in the Customer Support category.
- β 8th most popular in the United Kingdom in the Customer Support category.
- β 8th most popular in the Netherlands in the Customer Support category.
- π₯ 15th most popular in the United States in the Live Chats category.
- π₯ 16th most popular in the Netherlands in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Help Scout is more popular than HelpDesk in all market segments.
Business
Internet Services
Online Shopping
Marketing/Merchandising
Software/Hardware
Education/Reference
Blogs/Wiki
Health
Finance/Banking
Travel
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Tidio
Gorgias
Chatwoot
Gladly
Freshdesk
Elevio
Twilio
Text company profileποΈ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,604,716 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.