🆚 Help Scout vs. Tidio
- 📈 Tidio is four times more popular than Help Scout.
- 🌎 Tidio is more popular in the United States, the United Kingdom, and Australia.
- 🌍 Help Scout is more popular in Monaco.
Statistics based on 3.6M+ analyzed websites. About this data
Help Scout
TidioType
Customer support technology
Live chat software
About
Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.
Tidio is a customer service platform that provides live chat, chatbots and a helpdesk system.
It offers real-time chat through a website widget, Lyro AI Agent with a guaranteed minimum 50% resolution rate, a unified inbox for email, chat, and social channels, and ticket routing with advanced filtering and workflow automation.
Headquarters
Boston, Massachusetts, United States
San Francisco, California, United States
Pricing
Free version ✔️ 1 shared inbox, 1 public knowledge base
Standard $300/user/year
Plus $540/user/year
Pro $900/user/year
AI Answers $0.75/resolution
Free version ✔️ 50 conversations
Starter
(100 conversations) $29/month
(100 conversations) $29/month
Growth
(2K conversations) $59/month
(2K conversations) $59/month
Plus
(5K conversations) $749/month
(5K conversations) $749/month
Lyro AI
(50 conversations) $39/month
(50 conversations) $39/month
Categories
Popularity
Determined by the number of sites using each technology.
The Tidio live chat software is 4 times more popular than Help Scout.
Total websites
Market share
Customer Support
Live Chats
Popularity by country
Determined by the number of sites detected from each country.
Tidio is more popular in the United States, the United Kingdom, and Australia, while Help Scout is more popular in Monaco.
United States
United Kingdom
Australia
Canada
India
France
Germany
Spain
Italy
Netherlands
Awards
- ⭐ 8th most popular in the United Kingdom in the Customer Support category.
- ⭐ 8th most popular in the Netherlands in the Customer Support category.
- ⭐ 9th most popular in the United States in the Customer Support category.
- 🔥 15th most popular in Canada in the Live Chats category.
- 🔥 16th most popular in the United Kingdom in the Live Chats category.
- 🥈 Second most popular in India in the Customer Support category.
- 🥈 Second most popular in Canada in the Customer Support category.
- 🥈 Second most popular in Spain in the Customer Support category.
- 🥈 Second most popular in Italy in the Customer Support category.
- 🥈 Second most popular in China in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Tidio is more popular among sites focused on online shopping, business, and marketing and merchandising, while Help Scout is more commonly used on software and hardware, and entertainment sites.
Online Shopping
Business
Marketing/Merchandising
Internet Services
Education/Reference
Software/Hardware
Health
Fashion/Beauty
Travel
Blogs/Wiki
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,653,460 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.