⚡ Customer Support in the Netherlands

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

The Netherlands is a Western European country with a population of over 17.8 million people.

According to our research, customer support technologies are used on 1.9% of websites from the Netherlands.

Statistics based on 107K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in the Netherlands in 2026, based on market share.

The most popular is Zendesk with an impressive share of 46.1%, followed by Intercom with 10% and Tidio with 7.9%.

Zendesk 46.1%
Intercom 10%
Tidio 7.9%
LiveChat 7.1%
Gorgias 6.7%
Crisp 6.3%
Freshdesk 5.1%
Help Scout 3.8%
TOPdesk 1.3%
Chatwoot 1.3%
Dynamics 365 Customer Service 1.1%
UserVoice 0.9%
Zammad 0.8%
Intercom Help Center 0.8%
Other 0.6%

🚀 Highlights

Here is a list of the top technologies that are more popular in the Netherlands than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Intercom ^(-2)
8. Help Scout ^(-1)
9. TOPdesk ^(-22)
10. Chatwoot ^(-2)
11. Dynamics 365 Customer Service ^(-14)
13. Zammad ^(-13)
14. Intercom Help Center ^(-1)
16. Zoho Desk ^(-5)
22. Featurebase ^(-6)
24. Jira Service Management ^(-5)

✨ Best Customer Support Technologies

Below is a more detailed list of the top 25 of the 33 customer support technologies used on sites from the Netherlands, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	46.1%
2	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	10%
3	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	7.9%
4	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	7.1%
5	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	6.7%
6	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	6.3%
7	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	5.1%
8	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	3.8%
9	TOPdesk Delft, Netherlands A Dutch enterprise service management solution with a focus on IT Service Management. $76+/agent/month	1.3%
10	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	1.3%
11	Dynamics 365 Customer Service Redmond, Washington, United States A customer support and case management platform within the Dynamics 365 business application suite for managing omnichannel service operations and customer interactions. $50+/user/month	1.1%
12	UserVoice Raleigh, North Carolina, United States A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues. $16,000+/year	0.9%
13	Zammad Berlin, Germany An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution. FreeOpen source€2,999+/year	0.8%
14	Intercom Help Center San Francisco, California, United States Allows users to publish articles that enable customers to self-serve and find support 24/7. $39+/month	0.8%
15	Re:amaze Tempe, Arizona, United States A multi-brand customer service, live chat, and helpdesk platform that consolidates conversations from email, social media, SMS, and web chat. $29+/user/month	0.8%
16	Zoho Desk Chennai, India A help desk software used by businesses to address customer queries and feedbacks over a variety of channels. Free$9+/user/month	0.6%
17	Elevio Melbourne, Victoria, Australia A SaaS customer education platform that enables teams to create and deliver contextual product knowledge to customers, support agents, and internal teams. $125+/month	0.6%
18	Usersnap Linz, Austria A versatile user feedback platform for product teams to collect feedback and issues with screen capture tools, customer satisfaction micro-surveys, and upvotes on feature requests. Free€49+/month	0.4%
19	HelpCrunch Wilmington, Delaware, United States A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support. $15+/user/month	0.4%
20	Ada Toronto, Ontario, Canada An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve. $$$	0.3%
21	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	0.3%
22	Featurebase Tallinn, Estonia A support and product management suite that combines AI-assisted customer support, user feedback collection, public roadmaps, and product update announcements in a single platform. Free$37+/seat/month	0.3%
23	ServiceNow Santa Clara, California, United States A cloud-based enterprise platform with IT service management and helpdesk capabilities. $$$	0.3%
24	Jira Service Management Sydney, Australia A service management solution developed by Atlassian for IT and service teams.	0.2%
25	HappyFox Irvine, California, United States A web-based, AI-driven, multi-channel help desk software that can handle requests via email, phone, and live chat. $29+/agent/month	0.1%

👉 See Also

🌎 Customer Support in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 107,492 websites from the Netherlands.
We currently track the presence of 40 customer support technologies across the web.
Of these, 33 were detected on websites from the Netherlands.
Statistics were last calculated on November 2, 2026.
For more details, see our methodology and disclaimer.