Zendesk
Zendesk, San Francisco, California, United StatesZendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.
It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.
According to our data, Zendesk is the second most popular customer relationship management system on the web.
It has 16.8% of the CRM market share and is present on 0.7% of all websites.
It appears on 1.2% of all websites in Australia, 1.1% in the United Kingdom, and 1% in the United States.
- 🏠 Website
- 🔌 Add-Ons
- 👨👩👦👦 Community
Reddit💸 Pricing
Zendesk is a commercial product priced starting at $19 per agent per month (paid annually) with a free 14-day trial available.
📊 Rankings and Market Share
- CRM
- Rank: 2
- Market share: 16.8%
- Customer Support
- Rank: 1
- Market share: 32%
🏆 Zendesk Awards
- 🥇 Most popular in the United States in the Customer Support category.
- 🥇 Most popular in the United Kingdom in the Customer Support category.
- 🥇 Most popular in Australia in the Customer Support category.
- 🥇 Most popular in the Netherlands in the Customer Support category.
- 🥇 Most popular in France in the Customer Support category.
- 🥇 Most popular in Germany in the Customer Support category.
- 🥇 Most popular in Brazil in the Customer Support category.
- 🥇 Most popular in Spain in the Customer Support category.
- 🥇 Most popular in Italy in the Customer Support category.
- 🥇 Most popular in Canada in the Customer Support category.
⚡ Sites Using Zendesk
We have data on 27,410 websites that use the Zendesk CRM system. Here is a list of some of the top ranked ones.
The highest rated site using Zendesk is archive.org.
| # | Website | 🔗 | Rank | Country | Language |
|---|---|---|---|---|---|
| 1 | #38 | United States | English | ||
| 2 |  discord.com |
#100 | United States | English | |
| 3 | #165 | United States | English | ||
| 4 |  surveymonkey.com |
#192 | United States | American English | |
| 5 | nbcnews | #289 | United States | English | |
| 6 |  behance.net |
#307 | United States | American English | |
| 7 | fortunecustomerservice | #324 | Hong Kong | English | |
| 8 |  trendyol.com |
#373 | Turkey | Turkish | |
| 9 | mediafire | #433 | United States | American English | |
| 10 |  orcid.org |
#442 | United States | English | |
| 11 |  hatena.blog |
hatena | #502 | Japan | Japanese |
| 12 | zendesk.com |
#550 | United States | American English | |
| 13 | #612 | France | French | ||
| 14 | #635 | English | |||
| 15 | #756 | Germany | German | ||
| 16 | #1,085 | Saint Pierre and Miquelon | Japanese | ||
| 17 | tylerkentucky | #1,145 | United States | American English | |
| 18 | aptoide | #1,197 | Portugal | English | |
| 19 |  notion.com |
#1,215 | United States | American English | |
| 20 | #1,229 | United States | American English |
📈 Usage Statistics
Most of the sites that use Zendesk:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Online Shopping category.
Most of the sites using Zendesk are from the United States and the United Kingdom.
- United States 28.8%
- United Kingdom 8.9%
- Australia 4.5%
- Netherlands 4.2%
- France 4.1%
- Germany 4%
- Brazil 3.3%
- Spain 3.2%
- Italy 3.1%
- Other 35.9%
Most Zendesk users speak English, Spanish, or French.
- English 65.2%
- Spanish 5.6%
- French 3.4%
- Portuguese 3.2%
- German 3.1%
- Dutch 3%
- Italian 2.2%
- Malay 2%
- Japanese 1.8%
- Other 10.5%
The Zendesk CRM system is especially popular on .com and .org top-level domains.
- .com 51.5%
- .org 5.2%
- .co.uk 4%
- .com.au 2.7%
- .com.br 2.4%
- .nl 2.3%
- .de 2%
- .net 1.8%
- .it 1.6%
- Other 26.5%
The primary market segments for websites utilizing Zendesk include online shopping, business, and marketing and merchandising.
- Online Shopping 24%
- Business 16.7%
- Marketing/Merchandising 11.6%
- Fashion/Beauty 5.6%
- Internet Services 5%
- Software/Hardware 4%
- Education/Reference 3.5%
- Travel 3%
- Health 2.3%
- Other 24.3%
🕵️ Similar Technologies
These are some of the best Zendesk alternatives.
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💬 Frequently Asked Questions
What is the company behind Zendesk?
Zendesk is owned by Zendesk, Inc., headquartered in San Francisco, California, United States.
Can I use Zendesk for free?
No, Zendesk is a paid solution.
How much does Zendesk cost?
Zendesk is priced from $19 per agent per month (paid annually) for the Support Team plan.
Can I try Zendesk for free?
Yes, Zendesk provides a 14-day free trial that allows users to test its full functionality at no cost.
Which country uses Zendesk the most?
The majority of Zendesk users are from the United States.
Who uses Zendesk?
According to our data, Zendesk is used on thousands of sites, including such established ones as archive.org,
discord.com, and cnbc.com.
Is Zendesk used on government websites?
Yes, for example, it is used by kentucky.gov. Overall, we found Zendesk on 21 government sites in the United States.
Do academic institutions use Zendesk?
Yes. In total, we know of 29 academic websites in the United States that use Zendesk.
How does Zendesk compare to the competition?
Zendesk is one of the most popular customer relationship management systems, second only to 
HubSpot CRM.
What are the alternatives to Zendesk?
Alternatives and possible competitors to Zendesk may include 
ServiceNow, 
Help Scout, and 
UserVoice.
👉 See Also
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 4,001,723 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.