🆚 UserVoice vs. Zendesk
- 📈 Zendesk is much more popular than UserVoice.
- 🌎 Zendesk is more popular in the United States, the United Kingdom, and Australia.
- 🌍 UserVoice is more popular in Moldova.
ZendeskType
About
UserVoice is a platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues.
It provides customizable feedback forums and voting mechanisms, idea prioritization with scoring and sentiment analysis, support for surveys and customer requests, workflow tools to route feedback into product or support teams, and integrations with systems like 
Jira, Zendesk, and 
Salesforce.
Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.
It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.
Headquarters
Pricing
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⭐ 6th most popular in Switzerland in the Customer Support category.
- ⭐ 8th most popular in Canada in the Customer Support category.
- ⭐ 9th most popular in France in the Customer Support category.
- 🔥 16th most popular in Switzerland in the Feedback category.
- 🔥 20th most popular in France in the Feedback category.
- 🥇 Most popular in the United States in the CRM category.
- 🥇 Most popular in the United States in the Customer Support category.
- 🥇 Most popular in the United Kingdom in the CRM category.
- 🥇 Most popular in the United Kingdom in the Customer Support category.
- 🥇 Most popular in Australia in the CRM category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Userback
Productboard
Microsoft Dynamics 365🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.