🆚 Help Scout vs. Zendesk

📈 Zendesk is much more popular than Help Scout.
🌍 Zendesk is more popular in all countries.

Statistics based on 3.6M+ analyzed websites. About this data

Help Scout

Zendesk

Type

Customer support technology

Customer relationship management system

About

Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

Boston, Massachusetts, United States

San Francisco, California, United States

Website

helpscout.com #3,781

zendesk.com #304

Pricing

Free version ✔️ 1 shared inbox, 1 public knowledge base

Standard $300/user/year

Plus $540/user/year

Pro $900/user/year

AI Answers $0.75/resolution

Free version ❌Free 14-day trial

Customer Service Support Team $228/agent/year
Suite Team $660/agent/year
Suite Professional $1,380/agent/year
Suite Enterprise $2,028/agent/year

Employee Service Suite Team $348/agent/year
Suite Growth $708/agent/year
Suite Professional $1,380/agent/year

Popularity

Determined by the number of sites using each technology.

The Zendesk CRM system is 12 times more popular than Help Scout.

Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Zendesk is more popular than Help Scout in all countries.

United States

United Kingdom

Australia

Netherlands

France

Germany

Brazil

Spain

Italy

Canada

Awards

⭐ 8th most popular in the United Kingdom in the Customer Support category.
⭐ 8th most popular in the Netherlands in the Customer Support category.
⭐ 9th most popular in the United States in the Customer Support category.
🔥 15th most popular in Canada in the Live Chats category.
🔥 16th most popular in the United Kingdom in the Live Chats category.

🥇 Most popular in the United States in the Customer Support category.
🥇 Most popular in the United Kingdom in the Customer Support category.
🥇 Most popular in Australia in the Customer Support category.
🥇 Most popular in the Netherlands in the CRM category.
🥇 Most popular in the Netherlands in the Customer Support category.

Popularity by domain category

Determined by the number of sites in each category.

Zendesk is more popular than Help Scout in all market segments.

Online Shopping

Business

Marketing/Merchandising

Internet Services

Fashion/Beauty

Software/Hardware

Education/Reference

Travel

Health

Entertainment

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#1,074

#3,461

#4,274

#5,708

corporatefinanceinstitute.com

#5,793

View more ➝

Name

Rank

#38

#46

#136

#139

#152