Zendesk

Zendesk is a service-first CRM company that develops software designed to improve customer relationships.

• 🏠 Website
  • zendesk.com #550
• 💼 Legal name
  • Zendesk, Inc.
• 🏤 Headquarters
  • San Francisco, California, United States
• 🗓️ Founded
  • 2007 (19 years ago)
• 🏷️ Previous names
  • Zopim, BIME, Smooch
• 🔗 Links
  • Wikipedia

⚡ Technologies

We track 4 technologies owned or developed by Zendesk, Inc. that are used across the web.

#	Technology	Reach The percentage of websites using the technology out of the total number of sites analyzed.
1	Zendesk A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	0.7%
2	Zendesk Chat A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	0.4%
3	Sunshine Conversations A customizable messaging platform that allows users to connect third-party bots and leverage the API. $115+/agent/month	0.03%
4	Forethought An enterprise AI agent platform that automates customer support across chat, email, and voice. $$$	0.02%

🗃️ About This Data

• We evaluate the popularity of technologies based on the number of websites where we detect their usage.
• Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
• This report is based on the analysis of 4,046,631 websites.
• Statistics were last calculated on November 12, 2026.
• For more details, see our methodology and disclaimer.