🆚 Salesforce vs. Zendesk

📈 Zendesk is four times more popular than Salesforce.
🌎 Zendesk is more popular in the United States, the United Kingdom, and Australia.
🌍 Salesforce is more popular in Tanzania, Uganda, and the Bahamas.

Statistics based on 3.3M+ analyzed websites. About this data

Salesforce

Zendesk

Type

Customer relationship management system

About

Salesforce is a cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships.

It includes contact and opportunity management, workflow automation, AI-powered predictions via Salesforce Einstein, and the AppExchange marketplace for extensions and integrations.

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

San Francisco, California, United States

Website

salesforce.com #151

zendesk.com #304

Pricing

Free version ❌Free 30-day trial

Starter Suite$300/user/year

Pro Suite$1,200/user/year

Free version ❌Free 14-day trial

Customer ServiceSupport Team$228/agent/year
Suite Team$660/agent/year
Suite Professional$1,380/agent/year
Suite Enterprise$2,028/agent/year

Employee ServiceSuite Team$348/agent/year
Suite Growth$708/agent/year
Suite Professional$1,380/agent/year

Popularity

Determined by the number of sites using each technology.

The Zendesk CRM system is 4 times more popular than Salesforce.

Total websites

Market share

CRM

Popularity by country

Determined by the number of sites detected from each country.

Zendesk is more popular in the United States, the United Kingdom, and Australia, while Salesforce is more popular in Tanzania, Uganda, and the Bahamas.

United States

United Kingdom

Australia

France

Germany

Netherlands

Brazil

Italy

Spain

Canada

Awards

🥈 Second most popular in Ireland in the CRM category.
🥈 Second most popular in the United Arab Emirates in the CRM category.
🥈 Second most popular in Israel in the CRM category.
🥉 Third most popular in Japan in the CRM category.
🥉 Third most popular in New Zealand in the CRM category.

🥇 Most popular in the United States in the Customer Support category.
🥇 Most popular in the United States in the CRM category.
🥇 Most popular in the United Kingdom in the Customer Support category.
🥇 Most popular in the United Kingdom in the CRM category.
🥇 Most popular in Australia in the Customer Support category.

Popularity by domain category

Determined by the number of sites in each category.

Zendesk is more popular among sites focused on online shopping, business, and marketing and merchandising, while Salesforce is more commonly used on motor vehicles sites.

Online Shopping

Business

Marketing/Merchandising

Fashion/Beauty

Internet Services

Software/Hardware

Education/Reference

Travel

Health

Finance/Banking

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#45

#89

#151

#280

#994

Name

Rank

#23

#46

#136

#152

#186