🆚 Salesforce vs. Zendesk
- 📈 Zendesk is four times more popular than Salesforce.
- 🌎 Zendesk is more popular in the United States, the United Kingdom, and Australia.
- 🌍 Salesforce is more popular in Tanzania, the Bahamas, and the U.S. Virgin Islands.
Salesforce
ZendeskType
About
Salesforce is a cloud-based enterprise CRM platform that helps organizations manage sales, customer service, marketing, and customer relationships.
It includes contact, account, lead, opportunity, and case management, workflow automation, customizable dashboards and reports, AI-powered predictions through Salesforce Einstein, the AppExchange marketplace for extensions, and thousands of integrations.
Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.
It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.
Headquarters
Pricing
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🥈 Second most popular in Ireland in the CRM category.
- 🥉 Third most popular in Japan in the CRM category.
- ⭐ 4th most popular in Australia in the CRM category.
- ⭐ 4th most popular in Canada in the CRM category.
- ⭐ 4th most popular in Brazil in the CRM category.
- 🥇 Most popular in the United States in the CRM category.
- 🥇 Most popular in the United States in the Customer Support category.
- 🥇 Most popular in the United Kingdom in the CRM category.
- 🥇 Most popular in the United Kingdom in the Customer Support category.
- 🥇 Most popular in France in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
HubSpot CRM
Microsoft Dynamics 365
NetSuite
Help Scout
Jira Service Management🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,603,678 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.