⚡ CRM in Japan

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Japan is an East Asian country with a population of around 125 million people.

According to our data, customer relationship management systems are used on 0.5% of websites from Japan.

Statistics based on 160K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Japan in 2026, based on market share.

The most popular is Zendesk, which dominates the market with a substantial 50.9% share.
It is followed by HubSpot CRM with 25.3% and Salesforce with 14%.

Zendesk 50.9%
HubSpot CRM 25.3%
Salesforce 14%
Zoho CRM 3.5%
Vcita 1.8%
Brevo 1.2%
ActiveCampaign 1%
Pipedrive 0.6%
Odoo 0.5%
Microsoft Dynamics 365 0.5%
Bitrix24 0.4%
GA Connector 0.4%
Kustomer 0.3%
NetSuite 0.3%
Gist 0.3%

🚀 Highlights

Here is a list of the top systems that are more popular in Japan than worldwide.
Differences between global and country rankings are shown in parentheses.

3. Salesforce ^(-2)
4. Zoho CRM ^(-6)
5. Vcita ^(-8)
8. Pipedrive ^(-7)
12. GA Connector ^(-14)
13. Kustomer ^(-7)
14. NetSuite ^(-13)
15. Gist ^(-18)
16. Zoho CRM Plus ^(-36)
17. Pega ^(-5)

✨ Best CRM Systems

Below is a more detailed list of 20 CRM systems used on sites from Japan, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	50.9%
2	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/month	25.3%
3	Salesforce San Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships. $25+/user/month	14%
4	Zoho CRM Chennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations. $20+/user/month	3.5%
5	Vcita Bellevue, Washington, United States A full-featured suite of cloud solutions for small and medium businesses that includes CRM, scheduling, invoicing and payments. $35+/month	1.8%
6	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	1.2%
7	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	1%
8	Pipedrive New York, United States A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow. $24+/seat/month	0.6%
9	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source	0.5%
10	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft. $65+/user/month	0.5%
11	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	0.4%
12	GA Connector Warsaw, Poland A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others. $125+/month	0.4%
13	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	0.3%
14	NetSuite Austin, Texas, United States A cloud-based enterprise resource planning platform that provides integrated financials, operations, CRM, and e-commerce through its SuiteCommerce offering. $20,000+/year	0.3%
15	Gist Newark, Delaware, United States A complete CRM platform with live chat, email marketing automation, event tracking, knowledge base, and help desk. Free$29+/month	0.3%
16	Zoho CRM Plus Chennai, India A CRM bundle that combines products for managing sales automation, marketing, project management, social media, and help desk. $69/user/month	0.3%
17	Pega Waltham, Massachusetts, United States A cloud-based business process management and customer relationship management platform that helps organizations automate business processes and improve customer engagement. $100+/user/month	0.1%
18	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	0.1%
19	HighLevel Dallas, Texas, United States An all-in-one marketing and sales platform built for agencies, marketers, and service businesses to capture leads, automate campaigns, manage pipelines, and communicate with clients from a single dashboard. $97+/month	0.1%
20	Zenchef Paris, France A restaurant management software platform that lets restaurants handle online reservations, table management, payments, and loyalty from a centralized system. €109+/month	0.1%

👉 See Also

🌎 CRM in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 160,338 websites from Japan.
We currently track the presence of 63 CRM systems across the web.
Of these, 20 were detected on websites from Japan.
Statistics were last calculated on May 5, 2026.
For more details, see our methodology and disclaimer.