⚡ CRM in Hong Kong

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Hong Kong is an East Asian special administrative region of China with a population of around 7.5 million people.

According to our data, customer relationship management systems are used on 0.8% of websites from Hong Kong.

Statistics based on 18K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Hong Kong in 2026, based on market share.

The most popular is Zendesk with an impressive share of 40.3%, followed by HubSpot CRM with 11.4% and Salesforce with 10.1%.

Zendesk 40.3%
HubSpot CRM 11.4%
Salesforce 10.1%
ActiveCampaign 10.1%
Brevo 8.1%
Odoo 4.7%
7moor 4.7%
Bitrix24 2%
Keap 2%
Kustomer 2%
Pega 1.3%
Microsoft Dynamics 365 1.3%
Zoho CRM 1.3%
CiviCRM 0.7%
GA Connector 0.7%

🚀 Highlights

Here is a list of the top systems that are more popular in Hong Kong than worldwide.
Differences between global and country rankings are shown in parentheses.

3. Salesforce ^(-2)
6. Odoo ^(-2)
7. 7moor ^(-37)
9. Keap ^(-3)
10. Kustomer ^(-10)
11. Pega ^(-11)
14. CiviCRM ^(-11)
15. GA Connector ^(-11)
17. NetSuite ^(-10)
18. Kommo ^(-19)

✨ Best CRM Systems

Below is a more detailed list of 19 CRM systems used on sites from Hong Kong, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	40.3%
2	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/month	11.4%
3	Salesforce San Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships. $25+/user/month	10.1%
4	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	10.1%
5	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	8.1%
6	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source	4.7%
7	7moor Beijing, China A Chinese customer service platform that allows enterprises to provide multi-channel support through phone, web chat, WeChat, Weibo, and email. $39.99+/month	4.7%
8	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	2%
9	Keap Dallas, Texas, United States A fully integrated business automation solution that combines CRM, email marketing, sales automation, appointment scheduling, and invoicing for small and mid-sized businesses. $299+/month	2%
10	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	2%
11	Pega Waltham, Massachusetts, United States A cloud-based business process management and customer relationship management platform that helps organizations automate business processes and improve customer engagement. $100+/user/month	1.3%
12	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft. $65+/user/month	1.3%
13	Zoho CRM Chennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations. $20+/user/month	1.3%
14	CiviCRM San Francisco, California, United States A web-based constituent relationship management system built by and for nonprofit organizations and NGO's. FreeOpen source	0.7%
15	GA Connector Warsaw, Poland A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others. $125+/month	0.7%
16	Vcita Bellevue, Washington, United States A full-featured suite of cloud solutions for small and medium businesses that includes CRM, scheduling, invoicing and payments. $35+/month	0.7%
17	NetSuite Austin, Texas, United States A cloud-based enterprise resource planning platform that provides integrated financials, operations, CRM, and e-commerce through its SuiteCommerce offering. $20,000+/year	0.7%
18	Kommo San Francisco, California, United States A sales CRM platform that helps businesses manage their sales funnel, track leads, and close deals. $15+/user/month	0.7%
19	LeadSquared Bengaluru, India A sales automation platform that includes lead management, CRM and email marketing tools. $25+/user/month	0.7%

👉 See Also

🌎 CRM in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 18,312 websites from Hong Kong.
We currently track the presence of 63 CRM systems across the web.
Of these, 19 were detected on websites from Hong Kong.
Statistics were last calculated on May 6, 2026.
For more details, see our methodology and disclaimer.