Microsoft Dynamics 365

Microsoft, Redmond, Washington, United States

Microsoft Dynamics 365 is a cloud-based suite of CRM and ERP applications that unifies customer relationship management and enterprise resource planning processes on a single platform.

It includes modular applications for sales, customer service, finance, supply chain management, commerce, and human resources, provides embedded AI capabilities through Microsoft Copilot, and natively integrates with Microsoft 365, the Power Platform, and Azure services.

According to our data, Microsoft Dynamics 365 is the 9th most popular customer relationship management system on the web.
It has 1.6% of the CRM market share and is present on 0.06% of all websites.

Statistics based on 3.8M+ analyzed websites. About this data

💸 Pricing

Microsoft Dynamics 365 is a commercial product priced starting at $65 per user per month with a free 30-day trial available.

Dynamics 365 Sales
Professional $65/user/month
Enterprise $105/user/month
Premium $150/user/month
Dynamics 365 Customer Service
Professional $50/user/month
Enterprise $105/user/month
Premium $195/user/month

📊 Rankings and Market Share

🏆 Microsoft Dynamics 365 Awards

⚡ Sites Using Microsoft Dynamics 365

We have data on 2,391 websites that use the Microsoft Dynamics 365 CRM system. Here is a list of some of the top ranked ones.

The highest rated site using Microsoft Dynamics 365 is bankofamerica.com.

#WebsiteRankCountryLanguage
1 bankofamerica.com #280 American English
2 caixa.gov.br #366 Brazil Brazilian Portuguese
3 wellsfargo.com #1,055 United States English
4 clevelandclinic.org #1,276 English
5 walgreens.com #1,338 English
6 bahn.de #1,376 Germany German
7 oregon.gov #1,617 United States American English
8 ubs.com #1,633 Switzerland English
9 lww.com #1,752 American English
10 ucl.ac.uk #2,059 United Kingdom English
11 turktelekom.com.tr #2,167 Turkey Turkish
12 amtrak.com #2,175 United States American English
13 bell.ca #2,294 Canada English
14 moe.gov.sa #2,738 Saudi Arabia Arabic
15 mofa.gov.sa #3,083 Saudi Arabia Arabic
16 homedepot.com.mx #3,155 Mexico Spanish
17 kentucky.gov #3,993 United States American English
18 kotsovolos.gr #4,035 Greece Greek
19 healthdirect.gov.au #5,169 Australia Australian English
20 dynata.com #5,450 American English

📈 Usage Statistics

Most of the sites that use Microsoft Dynamics 365:

Most of the sites using Microsoft Dynamics 365 are from the United States, Germany, and the United Kingdom.

  • United States 17.7%
  • Germany 8.1%
  • United Kingdom 7.1%
  • Australia 6.5%
  • Netherlands 5.8%
  • Italy 4%
  • Norway 3.6%
  • Spain 3.4%
  • Canada 3.2%
  • Other 40.6%

Most Microsoft Dynamics 365 users speak English, German, or Spanish.

  • English 61.2%
  • German 7.7%
  • Spanish 4.5%
  • Dutch 4%
  • Arabic 3.3%
  • Italian 2.6%
  • French 2.2%
  • Norwegian Bokmål 2.1%
  • Portuguese 1.7%
  • Other 10.7%

The Microsoft Dynamics 365 CRM system is especially popular on .com top-level domains.

  • .com 35.1%
  • .de 4.8%
  • .org 3.9%
  • .nl 3.5%
  • .no 3.2%
  • .it 2.5%
  • .ca 2%
  • .co.uk 2%
  • .es 1.6%
  • Other 41.4%

The primary market segments for websites utilizing Microsoft Dynamics 365 include business, education and reference, and government and military.

  • Business 32.5%
  • Education/Reference 10.4%
  • Government/Military 8.9%
  • Finance/Banking 8.2%
  • Marketing/Merchandising 6.7%
  • Health 5.8%
  • Online Shopping 3.6%
  • Software/Hardware 3.3%
  • Public Information 3.1%
  • Other 17.5%

🕵️ Similar Technologies

These are some of the best Microsoft Dynamics 365 alternatives.

RankName
2
Zendesk
San Francisco, California, United States

A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

$19+/agent/month
4
NetSuite
Austin, Texas, United States

A cloud-based enterprise resource planning platform that provides integrated financials, operations, CRM, and e-commerce through its SuiteCommerce offering.

$20,000+/year
5
Salesforce
San Francisco, California, United States

A cloud-based enterprise CRM platform that helps organizations manage sales, customer service, marketing, and customer relationships.

$25+/user/month
10
Zoho CRM
Chennai, India

A cloud-based customer relationship management platform for managing contacts, sales pipelines, marketing campaigns, customer support, and business workflows.

$20+/user/month
57
Capsule
Manchester, United Kingdom

A cloud-based CRM platform that offers contact management, task tracking, sales pipeline oversight, opportunity management, and sales analytics.

Free£17+/user/month

🆚 Compare Alternatives

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💬 Frequently Asked Questions

What is the company behind Microsoft Dynamics 365?

Microsoft Dynamics 365 is owned by Microsoft Corporation, headquartered in Redmond, Washington, United States.

Does Microsoft Dynamics 365 offer a free plan?

No, Microsoft Dynamics 365 is a paid solution.

What is the price of Microsoft Dynamics 365?

Microsoft Dynamics 365 is priced from $65 per user per month for the Professional plan.

Can I try Microsoft Dynamics 365 for free?

Yes, there is a free trial for 30 days, so you can explore all of its features before committing.

Which country uses Microsoft Dynamics 365 the most?

The majority of Microsoft Dynamics 365 users are from the United States.

Who uses Microsoft Dynamics 365?

According to our data, Microsoft Dynamics 365 is used on thousands of sites, including such established ones as bankofamerica.com, caixa.gov.br, and wellsfargo.com.

Is Microsoft Dynamics 365 used on government websites?

Yes, for example, it is used by caixa.gov.br, oregon.gov, and moe.gov.sa. Overall, we found Microsoft Dynamics 365 on 28 government sites in the United States.

Do academic institutions use Microsoft Dynamics 365?

Yes. The most prominent of these is ucl.ac.uk. In total, we know of 24 academic websites in the United States that use Microsoft Dynamics 365.

How does Microsoft Dynamics 365 compare to its competitors?

Microsoft Dynamics 365 is a fairly popular CRM system, ranking ahead of 55 other customer relationship management systems we track.

What are the alternatives to Microsoft Dynamics 365?

Alternatives and possible competitors to Microsoft Dynamics 365 may include NetSuite, Zendesk, and Salesforce.

👉 See Also

🗃️ About This Data