Microsoft Dynamics 365

Microsoft, Redmond, Washington, United States

Microsoft Dynamics 365 is a cloud-based suite of CRM and ERP applications that unifies customer relationship management and enterprise resource planning processes on a single platform.

It includes modular applications for sales, customer service, finance, supply chain management, commerce, and human resources, provides embedded AI capabilities through Microsoft Copilot, and natively integrates with Microsoft 365, the Power Platform, and Azure services.

According to our data, Microsoft Dynamics 365 is the 9th most popular customer relationship management system on the web.
It has 1.5% of the CRM market share and is present on 0.06% of all websites.

Statistics based on 4M+ analyzed websites. About this data

💸 Pricing

Microsoft Dynamics 365 is a commercial product priced starting at $65 per user per month with a free 30-day trial available.

Dynamics 365 Sales
Professional $65/user/month
Enterprise $105/user/month
Premium $150/user/month
Dynamics 365 Customer Service
Professional $50/user/month
Enterprise $105/user/month
Premium $195/user/month

📊 Rankings and Market Share

🏆 Microsoft Dynamics 365 Awards

⚡ Sites Using Microsoft Dynamics 365

We have data on 2,490 websites that use the Microsoft Dynamics 365 CRM system. Here is a list of some of the top ranked ones.

The highest rated site using Microsoft Dynamics 365 is caixa.gov.br.

#WebsiteRankCountryLanguage
1 caixa.gov.br #267 Brazil Brazilian Portuguese
2 bankofamerica.com #284 American English
3 powerbi.com #1,010 United States English
4 wellsfargo.com #1,081 United States English
5 kentucky.gov #1,145 United States American English
6 bahn.de #1,156 Germany German
7 wisconsin.gov #1,251 United States American English
8 moe.gov.sa #1,359 Saudi Arabia Arabic
9 clevelandclinic.org #1,485 English
10 walgreens.com #1,602 English
11 zara.com #2,096 Spain European Spanish
12 ubs.com #2,344 Switzerland English
13 healthdirect.gov.au #2,425 Australia Australian English
14 cfe.gob.mx #2,765 Mexico Spanish
15 bell.ca #2,768 Canada English
16 madrid.es #3,214 Spain Spanish
17 mofa.gov.sa #3,324 Saudi Arabia Arabic
18 oebb.at #5,317 Austria German
19 ml.com #5,405 United States American English
20 dynata.com #5,454 American English

📈 Usage Statistics

Most of the sites that use Microsoft Dynamics 365:

Most of the sites using Microsoft Dynamics 365 are from the United States, Germany, and the United Kingdom.

  • United States 17.2%
  • Germany 8.4%
  • United Kingdom 7%
  • Australia 6.6%
  • Netherlands 5.5%
  • Italy 4%
  • Spain 3.6%
  • Norway 3.5%
  • Canada 3.3%
  • Other 40.9%

Most Microsoft Dynamics 365 users speak English, German, or Spanish.

  • English 61.4%
  • German 7.6%
  • Spanish 4.5%
  • Dutch 4%
  • Arabic 3.3%
  • Italian 2.5%
  • French 2.2%
  • Norwegian Bokmål 2%
  • Portuguese 1.6%
  • Other 10.9%

The Microsoft Dynamics 365 CRM system is especially popular on .com top-level domains.

  • .com 35.3%
  • .de 4.8%
  • .org 3.8%
  • .nl 3.6%
  • .no 3.1%
  • .com.au 2.7%
  • .it 2.3%
  • .ca 2.1%
  • .co.uk 2%
  • Other 40.3%

The primary market segments for websites utilizing Microsoft Dynamics 365 include business, education and reference, and government and military.

  • Business 32.5%
  • Education/Reference 10.3%
  • Government/Military 8.6%
  • Finance/Banking 8.1%
  • Marketing/Merchandising 6.5%
  • Health 5.9%
  • Online Shopping 3.7%
  • Software/Hardware 3.3%
  • Travel 3.2%
  • Other 17.9%

🕵️ Similar Technologies

These are some of the best Microsoft Dynamics 365 alternatives.

RankName
2
Zendesk
San Francisco, California, United States

A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

$19+/agent/month
4
NetSuite
Austin, Texas, United States

A cloud-based enterprise resource planning platform that provides integrated financials, operations, CRM, and e-commerce through its SuiteCommerce offering.

$20,000+/year
5
Salesforce
San Francisco, California, United States

A cloud-based enterprise CRM platform that helps organizations manage sales, customer service, marketing, and customer relationships.

$25+/user/month
35
Pega
Waltham, Massachusetts, United States

A cloud-based business process management and customer relationship management platform that helps organizations automate business processes and improve customer engagement.

$100+/user/month
60
Creatio
Boston, Massachusetts, United States

An AI-native CRM that enables organizations to design, automate, and optimize customer-facing and operational workflows using no-code tools and AI agents.

$10,000+/year

🆚 Compare Alternatives

Compare Microsoft Dynamics 365 to…

💬 Frequently Asked Questions

What is the company behind Microsoft Dynamics 365?

Microsoft Dynamics 365 is owned by Microsoft Corporation, headquartered in Redmond, Washington, United States.

Does Microsoft Dynamics 365 offer a free plan?

No, Microsoft Dynamics 365 is a paid solution.

What is the price of Microsoft Dynamics 365?

Microsoft Dynamics 365 is priced from $65 per user per month for the Professional plan.

Can I try Microsoft Dynamics 365 for free?

Yes, Microsoft Dynamics 365 provides a 30-day free trial that allows users to test its full functionality at no cost.

Which country uses Microsoft Dynamics 365 the most?

The majority of Microsoft Dynamics 365 users are from the United States.

Who uses Microsoft Dynamics 365?

According to our data, Microsoft Dynamics 365 is used on thousands of sites, including such established ones as caixa.gov.br, bankofamerica.com, and powerbi.com.

Is Microsoft Dynamics 365 used on government websites?

Yes, for example, it is used by caixa.gov.br, kentucky.gov, and wisconsin.gov. Overall, we found Microsoft Dynamics 365 on 29 government sites in the United States.

Do academic institutions use Microsoft Dynamics 365?

Yes. In total, we know of 25 academic websites in the United States that use Microsoft Dynamics 365.

How does Microsoft Dynamics 365 stack up against its competitors?

Microsoft Dynamics 365 is a fairly popular CRM system, ranking ahead of 62 other customer relationship management systems we track.

What are the alternatives to Microsoft Dynamics 365?

Alternatives and possible competitors to Microsoft Dynamics 365 may include NetSuite, Zendesk, and Salesforce.

👉 See Also

🗃️ About This Data