🆚 Microsoft Dynamics 365 vs. Zendesk
- 📈 Zendesk is much more popular than Microsoft Dynamics 365.
- 🌎 Zendesk is more popular in the United States, the United Kingdom, and Australia.
- 🌍 Microsoft Dynamics 365 is more popular in Saudi Arabia, Brunei Darussalam, and Qatar.
Microsoft Dynamics 365
ZendeskType
About
Microsoft Dynamics 365 is a cloud-based suite of CRM and ERP applications that unifies customer relationship management and enterprise resource planning processes on a single platform.
It includes modular applications for sales, customer service, finance, supply chain management, commerce, and human resources, provides embedded AI capabilities through Microsoft Copilot, and natively integrates with 
Microsoft 365, the 
Power Platform, and 
Azure services.
Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.
It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.
Headquarters
Pricing
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🥇 Most popular in the United States in the ERP category.
- 🥇 Most popular in the United Kingdom in the ERP category.
- 🥇 Most popular in Australia in the ERP category.
- 🥇 Most popular in the Netherlands in the ERP category.
- 🥇 Most popular in Italy in the ERP category.
- 🥇 Most popular in the United States in the CRM category.
- 🥇 Most popular in the United States in the Customer Support category.
- 🥇 Most popular in the United Kingdom in the CRM category.
- 🥇 Most popular in the United Kingdom in the Customer Support category.
- 🥇 Most popular in France in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Odoo
NetSuite
Salesforce
Zoho CRM
ServiceNow
Jira Service Management
Microsoft company profile🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,531,690 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.