⚡ CRM in Malaysia

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Malaysia is a Southeast Asian country with a population of over 34 million people.

According to our data, customer relationship management systems are used on 1.8% of websites from Malaysia.

Statistics based on 9K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Malaysia in 2026, based on market share.

The most popular is Zendesk with an impressive share of 39.1%, followed by Brevo with 12.6% and Salesforce with 12.1%.

Zendesk 39.1%
Brevo 12.6%
Salesforce 12.1%
Freshsales 8%
HubSpot CRM 5.7%
Odoo 5.2%
ActiveCampaign 4.6%
Microsoft Dynamics 365 2.9%
Bitrix24 2.3%
Vcita 1.7%
Kustomer 1.7%
Zoho CRM 1.1%
Pipedrive 1.1%
HighLevel 1.1%
Other 0.8%

🚀 Highlights

Here is a list of the top systems that are more popular in Malaysia than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Brevo ^(-1)
3. Salesforce ^(-2)
4. Freshsales ^(-15)
6. Odoo ^(-2)
8. Microsoft Dynamics 365 ^(-1)
10. Vcita ^(-3)
11. Kustomer ^(-9)
13. Pipedrive ^(-2)
15. Gist ^(-18)
16. GA Connector ^(-10)

✨ Best CRM Systems

Below is a more detailed list of 19 CRM systems used on sites from Malaysia, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	39.1%
2	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	12.6%
3	Salesforce San Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships. $25+/user/month	12.1%
4	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	8%
5	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/month	5.7%
6	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source	5.2%
7	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	4.6%
8	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft. $65+/user/month	2.9%
9	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	2.3%
10	Vcita Bellevue, Washington, United States A full-featured suite of cloud solutions for small and medium businesses that includes CRM, scheduling, invoicing and payments. $35+/month	1.7%
11	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	1.7%
12	Zoho CRM Chennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations. $20+/user/month	1.1%
13	Pipedrive New York, United States A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow. $24+/seat/month	1.1%
14	HighLevel Dallas, Texas, United States An all-in-one marketing and sales platform built for agencies, marketers, and service businesses to capture leads, automate campaigns, manage pipelines, and communicate with clients from a single dashboard. $97+/month	1.1%
15	Gist Newark, Delaware, United States A complete CRM platform with live chat, email marketing automation, event tracking, knowledge base, and help desk. Free$29+/month	0.6%
16	GA Connector Warsaw, Poland A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others. $125+/month	0.6%
17	Ontraport Santa Barbara, California, United States A CRM and automation platform with email and SMS automation, web forms, payments, memberships, marketing tracking and partner programs. $29+/month	0.6%
18	Kommo San Francisco, California, United States A sales CRM platform that helps businesses manage their sales funnel, track leads, and close deals. $15+/user/month	0.6%
19	Agile CRM Dallas, Texas, United States Customer relationship management software with marketing automation, sales pipeline, and customer service capabilities. Free$14.99+/user/month	0.6%

👉 See Also

🌎 CRM in other countries
- China
- Japan
- Taiwan

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 9,924 websites from Malaysia.
We currently track the presence of 63 CRM systems across the web.
Of these, 19 were detected on websites from Malaysia.
Statistics were last calculated on May 5, 2026.
For more details, see our methodology and disclaimer.