⚡ CRM in Malaysia

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Malaysia is a Southeast Asian country with a population of over 34 million people.

According to our data, customer relationship management systems are used on 2.6% of websites from Malaysia.

Statistics based on 11K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Malaysia in 2026, based on market share.

The most popular is HubSpot CRM with an impressive share of 40.7%, followed by Zendesk with 24.4% and Brevo with 12.1%.

HubSpot CRM 40.7%
Zendesk 24.4%
Brevo 12.1%
Salesforce 6.8%
ActiveCampaign 4.9%
Odoo 3.3%
Vcita 2%
Microsoft Dynamics 365 2%
Bitrix24 1.6%
Zoko 1.6%
Kustomer 1%
HighLevel 1%
Freshsales 0.7%
Gist 0.7%
Zoho CRM 0.7%

🚀 Highlights

Here is a list of the top systems that are more popular in Malaysia than worldwide.
Differences between global and country rankings are shown in parentheses.

4. Salesforce ^(-1)
6. Odoo ^(-2)
7. Vcita ^(-6)
8. Microsoft Dynamics 365 ^(-1)
10. Zoko ^(-19)
11. Kustomer ^(-10)
13. Freshsales ^(-7)
14. Gist ^(-19)
18. GA Connector ^(-7)
19. Ontraport ^(-5)

✨ Best CRM Systems

Below is a more detailed list of 20 CRM systems used on sites from Malaysia, ranked by their market share.

Rank	Name	Market share
1	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/seat/month	40.7%
2	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	24.4%
3	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	12.1%
4	Salesforce San Francisco, California, United States A cloud-based enterprise CRM platform that helps organizations manage sales, customer service, marketing, and customer relationships. $25+/user/month	6.8%
5	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	4.9%
6	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source€14.80+/user/month	3.3%
7	Vcita Bellevue, Washington, United States A cloud-based business management platform for small and medium-sized businesses that combines CRM, online scheduling, invoicing, payments, and client communication tools. $35+/month	2%
8	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP applications that unifies customer relationship management and enterprise resource planning processes on a single platform. $65+/user/month	2%
9	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	1.6%
10	Zoko Bengaluru, India A WhatsApp-based messaging platform and CRM for Shopify that enables order management, upsell campaigns, abandoned cart recovery, broadcast messaging, and scalable customer support. $49.99+/month	1.6%
11	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	1%
12	HighLevel Dallas, Texas, United States An all-in-one marketing and sales platform built for agencies, marketers, and service businesses to capture leads, automate campaigns, manage pipelines, and communicate with clients from a single dashboard. $97+/month	1%
13	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	0.7%
14	Gist Newark, Delaware, United States A complete CRM platform with live chat, email marketing automation, event tracking, knowledge base, and help desk. Free$29+/month	0.7%
15	Zoho CRM Chennai, India A cloud-based customer relationship management platform for managing contacts, sales pipelines, marketing campaigns, customer support, and business workflows. $20+/user/month	0.7%
16	Pipedrive New York, United States A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow. $24+/seat/month	0.7%
17	Keap Dallas, Texas, United States A fully integrated business automation solution that combines CRM, email marketing, sales automation, appointment scheduling, and invoicing for small and mid-sized businesses. $299+/month	0.3%
18	GA Connector Warsaw, Poland A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others. $125+/month	0.3%
19	Ontraport Santa Barbara, California, United States A CRM and automation platform with email and SMS automation, web forms, payments, memberships, marketing tracking and partner programs. $29+/month	0.3%
20	Kommo San Francisco, California, United States The global brand of amoCRM, a platform for managing sales conversations and customer relationships through messaging and other digital channels. $20.84+/user/month	0.3%

👉 See Also

🌎 CRM in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 11,593 websites from Malaysia.
We currently track the presence of 64 CRM systems across the web.
Of these, 20 were detected on websites from Malaysia.
Statistics were last calculated on September 18, 2026.
For more details, see our methodology and disclaimer.