⚡ CRM in China

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

China is an East Asian country with a population of around 1.4 billion people.

According to our data, customer relationship management systems are used on 0.7% of websites from China.

Statistics based on 80K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top CRM systems in China in 2026, based on market share.

The most popular is HubSpot CRM with an impressive share of 37.1%, followed by Zendesk with 23% and 7moor with 21.3%.

HubSpot CRM 37.1%
Zendesk 23%
7moor 21.3%
Salesforce 8.2%
ActiveCampaign 2.7%
Brevo 2.7%
Odoo 2.3%
CiviCRM 1.3%
Freshsales 1.1%
Microsoft Dynamics 365 1.1%
Zoho CRM 0.8%
EnvyBox 0.4%
HighLevel 0.4%
Pega 0.2%
Bitrix24 0.2%

🚀 Highlights

Here is a list of the top systems that are more popular in China than worldwide.
Differences between global and country rankings are shown in parentheses.

3. 7moor ^(-46)
4. Salesforce ^(-1)
7. Odoo ^(-1)
8. CiviCRM ^(-19)
9. Freshsales ^(-11)
12. EnvyBox ^(-2)
14. Pega ^(-21)
16. NetSuite ^(-12)
17. GA Connector ^(-9)
19. Gist ^(-17)

✨ Best CRM Systems

Below is a more detailed list of 23 CRM systems used on sites from China, ranked by their market share.

Rank	Name	Market share
1	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/seat/month	37.1%
2	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	23%
3	7moor Beijing, China A Chinese cloud-based call center and customer service platform that allows enterprises to provide multi-channel support through phone, web chat, WeChat, Weibo, and email. $35+/month	21.3%
4	Salesforce San Francisco, California, United States A cloud-based enterprise CRM platform that helps organizations manage sales, customer service, marketing, and customer relationships. $25+/user/month	8.2%
5	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	2.7%
6	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	2.7%
7	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source€14.80+/user/month	2.3%
8	CiviCRM San Francisco, California, United States An open-source web-based constituent relationship management system developed specifically for nonprofit organizations and NGOs. FreeOpen source	1.3%
9	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	1.1%
10	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP applications that unifies customer relationship management and enterprise resource planning processes on a single platform. $65+/user/month	1.1%
11	Zoho CRM Chennai, India A cloud-based customer relationship management platform for managing contacts, sales pipelines, marketing campaigns, customer support, and business workflows. $20+/user/month	0.8%
12	EnvyBox Penza, Russia A suite of marketing and conversion-focused widgets for websites designed to capture leads, engage visitors, and support online sales. 840 RUB+/month	0.4%
13	HighLevel Dallas, Texas, United States An all-in-one marketing and sales platform built for agencies, marketers, and service businesses to capture leads, automate campaigns, manage pipelines, and communicate with clients from a single dashboard. $97+/month	0.4%
14	Pega Waltham, Massachusetts, United States A cloud-based business process management and customer relationship management platform that helps organizations automate business processes and improve customer engagement. $100+/user/month	0.2%
15	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	0.2%
16	NetSuite Austin, Texas, United States A cloud-based enterprise resource planning platform that provides integrated financials, operations, CRM, and e-commerce through its SuiteCommerce offering. $20,000+/year	0.2%
17	GA Connector Warsaw, Poland A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others. $125+/month	0.2%
18	Neon CRM Chicago, Illinois, United States A cloud-based CRM platform designed for nonprofits and mission-driven organizations. $99+/month	0.2%
19	Gist Newark, Delaware, United States A complete CRM platform with live chat, email marketing automation, event tracking, knowledge base, and help desk. Free$29+/month	0.2%
20	amoCRM Moscow, Russia A Russian cloud-based CRM platform that enables businesses to manage leads, track deals, and communicate with customers across messaging and social channels. 8,999 RUB+/year	0.2%
21	Pipedrive New York, United States A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow. $24+/seat/month	0.2%
22	Ontraport Santa Barbara, California, United States A CRM and automation platform with email and SMS automation, web forms, payments, memberships, marketing tracking and partner programs. $29+/month	0.2%
23	Daktela Prague, Czech Republic A cloud-based omnichannel CCaaS platform that combines AI chatbots, voicebots, intelligent call routing, and an integrated CRM module. €30+/user/month	0.2%

👉 See Also

🌎 CRM in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 80,589 websites from China.
We currently track the presence of 71 CRM systems across the web.
Of these, 23 were detected on websites from China.
Statistics were last calculated on November 2, 2026.
For more details, see our methodology and disclaimer.