⚡ CRM in Switzerland

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Switzerland is a Central European country with a population of over 8.8 million people.

According to our data, customer relationship management systems are used on 2% of websites from Switzerland.

Statistics based on 43K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Switzerland in 2026, based on market share.

The most popular is Brevo with a share of 23%, followed by Zendesk with 19.4% and HubSpot CRM with 15.4%.

Brevo 23%
Zendesk 19.4%
HubSpot CRM 15.4%
Salesforce 11.2%
ActiveCampaign 8.3%
Odoo 6.4%
Microsoft Dynamics 365 6.2%
Pipedrive 4.7%
Zenchef 3.1%
Vcita 1.8%
Zoho CRM 0.9%
Daktela 0.7%
Keap 0.5%
Agile CRM 0.5%
CiviCRM 0.5%

🚀 Highlights

Here is a list of the top systems that are more popular in Switzerland than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Brevo ^(-2)
4. Salesforce ^(-1)
6. Odoo ^(-2)
7. Microsoft Dynamics 365 ^(-2)
8. Pipedrive ^(-7)
9. Zenchef ^(-7)
10. Vcita ^(-2)
12. Daktela ^(-20)
14. Agile CRM ^(-20)
15. CiviCRM ^(-11)

✨ Best CRM Systems

Below is a more detailed list of the top 25 of the 26 CRM systems used on sites from Switzerland, ranked by their market share.

Rank	Name	Market share
1	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	23%
2	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	19.4%
3	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/month	15.4%
4	Salesforce San Francisco, California, United States A cloud-based enterprise CRM platform that helps organizations manage sales, customer service, marketing, and customer relationships. $25+/user/month	11.2%
5	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	8.3%
6	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source€14.80+/user/month	6.4%
7	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP applications that unifies customer relationship management and enterprise resource planning processes on a single platform. $65+/user/month	6.2%
8	Pipedrive New York, United States A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow. $24+/seat/month	4.7%
9	Zenchef Paris, France A restaurant management software platform that lets restaurants handle online reservations, table management, payments, and loyalty from a centralized system. €109+/month	3.1%
10	Vcita Bellevue, Washington, United States A cloud-based business management platform for small and medium-sized businesses that combines CRM, online scheduling, invoicing, payments, and client communication tools. $35+/month	1.8%
11	Zoho CRM Chennai, India A cloud-based customer relationship management platform for managing contacts, sales pipelines, marketing campaigns, customer support, and business workflows. $20+/user/month	0.9%
12	Daktela Prague, Czech Republic A cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module. €30+/user/month	0.7%
13	Keap Dallas, Texas, United States A fully integrated business automation solution that combines CRM, email marketing, sales automation, appointment scheduling, and invoicing for small and mid-sized businesses. $299+/month	0.5%
14	Agile CRM Dallas, Texas, United States Customer relationship management software with marketing automation, sales pipeline, and customer service capabilities. Free$14.99+/user/month	0.5%
15	CiviCRM San Francisco, California, United States An open-source web-based constituent relationship management system developed specifically for nonprofit organizations and NGOs. FreeOpen source	0.5%
16	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	0.5%
17	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	0.3%
18	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	0.3%
19	GA Connector Warsaw, Poland A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others. $125+/month	0.3%
20	HighLevel Dallas, Texas, United States An all-in-one marketing and sales platform built for agencies, marketers, and service businesses to capture leads, automate campaigns, manage pipelines, and communicate with clients from a single dashboard. $97+/month	0.2%
21	User.com Hem, France A business intelligence and marketing automation platform that includes omnichannel CRM, conversational support, and email marketing tools. $$$	0.2%
22	Gist Newark, Delaware, United States A complete CRM platform with live chat, email marketing automation, event tracking, knowledge base, and help desk. Free$29+/month	0.2%
23	Zoho CRM Plus Chennai, India A CRM bundle that combines products for managing sales automation, marketing, project management, social media, and help desk. $69/user/month	0.1%
24	Ontraport Santa Barbara, California, United States A CRM and automation platform with email and SMS automation, web forms, payments, memberships, marketing tracking and partner programs. $29+/month	0.1%
25	Spotler The Hague, Netherlands A modular customer engagement platform that provides marketing automation, email marketing, and multichannel campaign management. €350+/month	0.1%

👉 See Also

🌎 CRM in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 43,449 websites from Switzerland.
We currently track the presence of 64 CRM systems across the web.
Of these, 26 were detected on websites from Switzerland.
Statistics were last calculated on August 5, 2026.
For more details, see our methodology and disclaimer.