🆚 HubSpot CRM vs. Zendesk

📈 HubSpot CRM is three times more popular than Zendesk.
🌎 HubSpot CRM is more popular in the United States, the United Kingdom, and Australia.
🌍 Zendesk is more popular in Indonesia, Turkey, and Romania.

Statistics based on 3.8M+ analyzed websites. About this data

HubSpot CRM

Zendesk

Type

Customer relationship management system

About

HubSpot CRM is an all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database.

It offers contact and deal management with visual sales pipelines, email tracking, live chat and chatbots, workflow automation, reporting dashboards, data sync and enrichment, and over 2,000 integrations.

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

Cambridge, Massachusetts, United States

San Francisco, California, United States

Website

hubspot.com/products/crm #289

zendesk.com #304

Pricing

Free version ✔️ Up to 1,000 contacts

Smart CRM Professional $45/seat/month
Enterprise $75/seat/month

Sales Hub Starter $10+/seat/month
Professional $100/seat/month
Enterprise $150/seat/month

Free version ❌Free 14-day trial

Customer Service Support Team $228/agent/year
Suite Team $660/agent/year
Suite Professional $1,380/agent/year
Suite Enterprise $2,028/agent/year

Employee Service Suite Team $348/agent/year
Suite Growth $708/agent/year
Suite Professional $1,380/agent/year

Popularity

Determined by the number of sites using each technology.

The HubSpot CRM system is 2.6 times more popular than Zendesk.

Total websites

Market share

CRM

Popularity by country

Determined by the number of sites detected from each country.

HubSpot CRM is more popular in the United States, the United Kingdom, and Australia, while Zendesk is more popular in Indonesia, Turkey, and Romania.

United States

United Kingdom

Australia

Germany

France

Netherlands

Canada

Spain

Japan

Italy

Awards

🥇 Most popular in the United States in the CRM category.
🥇 Most popular in the United Kingdom in the CRM category.
🥇 Most popular in Australia in the CRM category.
🥇 Most popular in Germany in the CRM category.
🥇 Most popular in Canada in the CRM category.

🥇 Most popular in the United States in the Customer Support category.
🥇 Most popular in the United Kingdom in the Customer Support category.
🥇 Most popular in Australia in the Customer Support category.
🥇 Most popular in the Netherlands in the Customer Support category.
🥇 Most popular in France in the Customer Support category.

Popularity by domain category

Determined by the number of sites in each category.

HubSpot CRM is more popular among sites focused on business, marketing and merchandising, and Internet services, while Zendesk is more commonly used on online shopping, fashion and beauty, and games sites.

Business

Online Shopping

Marketing/Merchandising

Internet Services

Software/Hardware

Education/Reference

Health

Finance/Banking

Travel

Real Estate

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#17

#18

#88

#97

#231

Name

Rank

#38

#46

#136

#139

#152