Zoho Desk

Zoho, Chennai, India

Zoho Desk is a help desk software used by businesses to address customer queries and feedbacks over a variety of channels.

According to our data, Zoho Desk ranks 21th among the customer support technologies we track.
It has 0.5% of the customer support market share and is present on 0.01% of all websites.

It is especially popular in the United States, appearing on 0.02% of all websites in the country.

Statistics based on 4M+ analyzed websites. About this data

💸 Pricing

Zoho Desk is available in both free and paid versions.

Free version ✔️
Express $9/user/month
Standard $20/user/month
Professional $35/user/month
Enterprise $50/user/month

📊 Rankings and Market Share

🏆 Zoho Desk Awards

⚡ Sites Powered by Zoho Desk

We have data on 389 websites that use Zoho Desk customer support technology. Here is a list of some of the top ranked ones.

The highest rated site using Zoho Desk is trustindex.io.

#WebsiteRankCountryLanguage
1 trustindex.io #25,236 Hungary American English
2 ulima.edu.pe #29,757 Peru Spanish
3 protestosp.com.br #30,201 Brazil Brazilian Portuguese
4 stellarinfo.com #31,914 English
5 bearcreekarsenal.com #33,192 United States English
6 dreamland.be #35,998 Belgium Dutch
7 foodtecsolutions.com #50,879 United States American English
8 uni-bayreuth.de #52,111 Germany German
9 goeshow.com #57,718 United States American English
10 cdmon.com #65,255 Spain English
11 coachusa.com #67,416 United States English
12 return-it.ca #93,818 Canada English
13 pubscale.com #104,417 United States English
14 universityliving.com #107,589 India English
15 bookmap.com #111,733 Cyprus English
16 organilog.com #111,926 France French
17 evidensia.se #120,477 Sweden Swedish
18 ems.com.vn #124,245 Vietnam Vietnamese
19 hostiq.ua #124,508 Ukraine Russian
20 themuse.com #128,201 United States English

📈 Usage Statistics

Most of the sites that use Zoho Desk:

Most of the sites using Zoho Desk are from the United States and the United Kingdom.

  • United States 40.5%
  • United Kingdom 7.8%
  • India 4.6%
  • Australia 3.7%
  • Netherlands 3.4%
  • Canada 2.9%
  • Spain 2.9%
  • France 2.3%
  • Germany 2.3%
  • Other 29.6%

Most Zoho Desk users speak English or Spanish.

  • English 76.2%
  • Spanish 7.8%
  • German 2.3%
  • French 2.1%
  • Italian 1.8%
  • Japanese 1.8%
  • Dutch 1.6%
  • Portuguese 1%
  • Swedish 0.8%
  • Other 4.6%

Zoho Desk customer support technology is especially popular on .com top-level domains.

  • .com 58.6%
  • .org 3.3%
  • .co.uk 3.1%
  • .io 2.6%
  • .com.au 2.3%
  • .ca 1.8%
  • .net 1.5%
  • .nl 1.3%
  • .it 1.3%
  • Other 24.2%

The primary market segments for websites utilizing Zoho Desk include business, software and hardware, and marketing and merchandising.

  • Business 30.5%
  • Software/Hardware 14.5%
  • Marketing/Merchandising 9.9%
  • Online Shopping 9.2%
  • Internet Services 5.3%
  • Education/Reference 5.3%
  • Health 3.1%
  • Entertainment 1.5%
  • Blogs/Wiki 1.5%
  • Other 19.2%

🕵️ Similar Technologies

These are some of the best Zoho Desk alternatives.

RankName
5
Gorgias
San Francisco, California, United States

A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace.

$10+/month
7
Freshdesk
San Mateo, California, United States

A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams.

Free$23+/agent/month
9
Help Scout
Boston, Massachusetts, United States

A complete customer communications platform with shared inbox, live chat and help desk.

Free$25+/user/month
10
Re:amaze
Tempe, Arizona, United States

A multi-brand customer service, live chat, and helpdesk platform that consolidates conversations from email, social media, SMS, and web chat.

$29+/user/month
19
ServiceNow
Santa Clara, California, United States

A cloud-based enterprise platform with IT service management and helpdesk capabilities.

$$$

🆚 Compare Alternatives

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💬 Frequently Asked Questions

What is the company behind Zoho Desk?

Zoho Desk is owned by Zoho Corporation Pvt. Ltd., headquartered in Chennai, India.

Does Zoho Desk offer a free plan?

Yes, there is a free version with limited functionality.

How much does Zoho Desk cost?

Zoho Desk is priced from $9 per user per month for the Express plan.

Which country uses Zoho Desk the most?

The majority of Zoho Desk users are from the United States.

Who uses Zoho Desk?

According to our data, Zoho Desk is used on hundreds of sites, including such established ones as trustindex.io, ulima.edu.pe, and protestosp.com.br.

Do academic institutions use Zoho Desk?

Yes. The most notable of these is ulima.edu.pe. In total, we know of 3 academic websites in the United States that use Zoho Desk.

How does Zoho Desk compare to its competitors?

Zoho Desk is a moderately popular customer support technology, ranking ahead of 19 other customer support technologies we track.

What are the alternatives to Zoho Desk?

Alternatives and possible competitors to Zoho Desk may include Gorgias, Freshdesk, and Help Scout.

👉 See Also

🗃️ About This Data