🆚 Help Scout vs. Zoho Desk

Statistics based on 3.5M+ analyzed websites. About this data
Help Scout
Zoho Desk

Type

Live chat software
Customer support technology

About

Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.

Zoho Desk is a help desk software used by businesses to address customer queries and feedbacks over a variety of channels.

Headquarters

Boston, Massachusetts, United States
Chennai, India

Website

helpscout.com #3,781
zoho.com/desk/ #191

Pricing

Free version ✔️1 shared inbox, 1 public knowledge base
Standard$300/user/year
Plus$540/user/year
Pro$900/user/year
AI Answers$0.75/resolution
Free version ✔️
Express$9/user/month
Standard$20/user/month
Professional$35/user/month
Enterprise$50/user/month

Categories

Live Chats › Rank #19
Issue Tracking › Rank #2
Customer Support › Rank #8
Customer Support › Rank #24

Popularity

Determined by the number of sites using each technology.

The Help Scout live chat software is 7 times more popular than Zoho Desk.
Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Help Scout is more popular in the United States, the United Kingdom, and the Netherlands, while Zoho Desk is more popular in Mexico, Nigeria, and Argentina.
United States
United Kingdom
Netherlands
Australia
Germany
Canada
France
Sweden
Belgium
Spain

Awards

Popularity by domain category

Determined by the number of sites in each category.

Help Scout is more popular than Zoho Desk in all market segments.
Business
Internet Services
Online Shopping
Marketing/Merchandising
Software/Hardware
Education/Reference
Blogs/Wiki
Health
Finance/Banking
Travel

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#1,074
#3,461
#4,274
#5,708
#5,793
View more ➝
Name
Rank
#27,255
#32,438
#33,245
#45,071
coachusa.com
#49,302
View more ➝

See also

🗃️ About This Data