Customer Support Technologies Ranked #26–#33 in Brazil by Market Share (2026)

📈 Customer Support Technologies Ranked #26–#33 in Brazil

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Brazil is a South American country with a population of around 217 million people.

Statistics based on 71K+ analyzed websites. About this data

The following list shows the customer support technologies ranked from 26th to 33rd out of 33 used on websites in Brazil.

Rank	Name	Market share
26	Intercom Help Center San Francisco, California, United States Allows users to publish articles that enable customers to self-serve and find support 24/7. $39+/month	0.2%
27	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	0.2%
28	Usersnap Linz, Austria A versatile user feedback platform for product teams to collect feedback and issues with screen capture tools, customer satisfaction micro-surveys, and upvotes on feature requests. Free€49+/month	0.2%
29	Spiceworks Cloud Help Desk Austin, Texas, United States A help desk with basic functionality available for free (ad-supported). Free$5/seat/month	0.09%
30	HelpCrunch Wilmington, Delaware, United States A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support. $15+/user/month	0.09%
31	HappyFox Irvine, California, United States A web-based, AI-driven, multi-channel help desk software that can handle requests via email, phone, and live chat. $29+/agent/month	0.09%
32	Zoho Desk Chennai, India A help desk software used by businesses to address customer queries and feedbacks over a variety of channels. Free$9+/user/month	0.09%
33	Acquire San Francisco, California, United States A conversational customer support platform that helps businesses bring all of their digital interaction channels into one single dashboard. $$$	0.09%

👉 See Also

🌎 Customer Support in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 71,106 websites from Brazil.
We currently track the presence of 48 customer support technologies across the web.
Of these, 33 were detected on websites from Brazil.
Statistics were last calculated on August 4, 2026.
For more details, see our methodology and disclaimer.