⚡ Customer Support in Colombia

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Colombia is a South American country with a population of over 52 million people.

According to our research, customer support technologies are used on 3.5% of websites from Colombia.

Statistics based on 6K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Colombia in 2026, based on market share.

The most popular is Zendesk, which dominates the market with an overwhelming 55.5% share.
It is followed by LiveChat with 17.3% and Tidio with 13.6%.

Zendesk 55.5%
LiveChat 17.3%
Tidio 13.6%
Genesys Cloud CX 6.8%
Freshdesk 3.6%
Kustomer 3.2%
Crisp 2.7%
Five9 1.8%
GLPI 1.8%
Intercom 1.8%
Gorgias 1.4%
Zoho Desk 1.4%
Chatwoot 0.9%
Nice CXone 0.9%
Freshservice 0.9%

🚀 Highlights

Here is a list of the top technologies that are more popular in Colombia than worldwide.
Differences between global and country rankings are shown in parentheses.

4. Genesys Cloud CX ^(-6)
5. Freshdesk ^(-2)
6. Kustomer ^(-9)
8. Five9 ^(-9)
9. GLPI ^(-35)
12. Zoho Desk ^(-12)
14. Nice CXone ^(-6)
15. Freshservice ^(-13)
16. Infobip ^(-20)
17. Dynamics 365 Customer Service ^(-14)

✨ Best Customer Support Technologies

Below is a more detailed list of 22 customer support technologies used on sites from Colombia, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	55.5%
2	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	17.3%
3	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	13.6%
4	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	6.8%
5	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	3.6%
6	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	3.2%
7	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	2.7%
8	Five9 San Ramon, California, United States A contact center solution with digital engagement, analytics, workforce optimization, AI and automation. $119+/month	1.8%
9	GLPI Paris, France An open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system. FreeOpen source€100+/month	1.8%
10	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	1.8%
11	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	1.4%
12	Zoho Desk Chennai, India A help desk software used by businesses to address customer queries and feedbacks over a variety of channels. Free$9+/user/month	1.4%
13	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.9%
14	Nice CXone Hoboken, New Jersey, United States An omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base. $71+/user/month	0.9%
15	Freshservice San Mateo, California, United States A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system. $19+/agent/month	0.9%
16	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	0.9%
17	Dynamics 365 Customer Service Redmond, Washington, United States A platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and Microsoft Teams. $50+/user/month	0.9%
18	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	0.5%
19	ServiceNow Santa Clara, California, United States A cloud-based enterprise platform with IT service management and helpdesk capabilities. $$$	0.5%
20	Khoros Austin, Texas, United States An all-in-one digital contact center platform designed for enterprise-scale customer engagement. $$$	0.5%
21	Twilio San Francisco, California, United States A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications. Free$250+/month	0.5%
22	Spiceworks Cloud Help Desk Austin, Texas, United States A help desk with basic functionality available for free (ad-supported). Free$5/seat/month	0.5%

👉 See Also

🌎 Customer Support in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 6,320 websites from Colombia.
We currently track the presence of 48 customer support technologies across the web.
Of these, 22 were detected on websites from Colombia.
Statistics were last calculated on May 5, 2026.
For more details, see our methodology and disclaimer.