🆚 Jira Service Management vs. ServiceNow

Statistics based on 3.8M+ analyzed websites. About this data
Jira Service Management
ServiceNow

Type

Customer support technology
Customer support technology

About

Jira Service Management is a service management solution developed by Atlassian for IT and service teams.

ServiceNow is a cloud-based enterprise platform with IT service management and helpdesk capabilities.

Headquarters

Sydney, Australia
Santa Clara, California, United States

Website

atlassian.com #165
servicenow.com #13,423

Pricing

Free version ❌
Custom

Categories

Customer Support › Rank #36
Customer Support › Rank #23
Issue Tracking › Rank #4

Popularity

Determined by the number of sites using each technology.

ServiceNow customer support technology is 3 times more popular than Jira Service Management.
Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

ServiceNow is more popular in the United States, the United Kingdom, and Australia, while Jira Service Management is more popular in Germany, Austria, and Singapore.
United States
Germany
United Kingdom
Australia
Canada
Brazil
Switzerland
Japan
Norway
Netherlands

Awards

Popularity by domain category

Determined by the number of sites in each category.

ServiceNow is more popular among sites focused on business, education and reference, and Internet services, while Jira Service Management is more commonly used on fashion and beauty sites.
Business
Education/Reference
Internet Services
Software/Hardware
Online Shopping
Finance/Banking
Marketing/Merchandising
Health
Travel
Games

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#6,862
#12,670
#27,636
#70,707
#72,355
View more ➝
Name
Rank
#89
#489
#1,490
#1,754
#2,179
View more ➝

See also

🗃️ About This Data