🆚 Freshdesk vs. Help Scout
- 📈 Freshdesk is noticeably more popular than Help Scout.
- 🌎 Freshdesk is more popular in the United States, the United Kingdom, and Germany.
- 🌍 Help Scout is more popular in Sweden, Belgium, and Finland.
Freshdesk
Help ScoutType
About
Freshdesk is a cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams.
It supports email, chat, phone, social media, and web form ticketing, offers self-service portals and knowledge bases, automation rules and SLAs, collision detection, canned responses, and AI-based ticket categorization and suggestions.
Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.
Headquarters
Pricing
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🥈 Second most popular in Chile in the Customer Support category.
- 🥉 Third most popular in Switzerland in the Customer Support category.
- 🥉 Third most popular in Brazil in the Customer Support category.
- ⭐ 4th most popular in India in the Customer Support category.
- ⭐ 4th most popular in Italy in the Customer Support category.
- 🥇 Most popular in the Netherlands in the Issue Tracking category.
- 🥇 Most popular in Sweden in the Issue Tracking category.
- 🥇 Most popular in Belgium in the Issue Tracking category.
- 🥈 Second most popular in the United States in the Issue Tracking category.
- 🥈 Second most popular in the United Kingdom in the Issue Tracking category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
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Gladly🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,367,501 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.