🆚 Freshdesk vs. Gorgias
- 📈 Gorgias is noticeably more popular than Freshdesk.
- 🌎 Gorgias is more popular in the United States, the United Kingdom, and Australia.
- 🌍 Freshdesk is more popular in Germany, the Netherlands, and Italy.
Freshdesk
GorgiasType
About
Freshdesk is a cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams.
It supports email, chat, phone, social media, and web form ticketing, offers self-service portals and knowledge bases, automation rules and SLAs, collision detection, canned responses, and AI-based ticket categorization and suggestions.
Gorgias is a customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace.
It centralizes customer conversations from email, live chat, social media, SMS, and voice channels, and provides helpdesk features such as shared inboxes, ticket assignment, macros, collision detection, internal notes, and customer history tracking.
Headquarters
Pricing
(50 tickets)$10+/month
(200 tickets)$50+/month
(2,000 tickets)$300+/month
(5,000 tickets)$750+/month
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🥈 Second most popular in Chile in the Customer Support category.
- 🥉 Third most popular in Switzerland in the Customer Support category.
- 🥉 Third most popular in Brazil in the Customer Support category.
- ⭐ 4th most popular in India in the Customer Support category.
- ⭐ 4th most popular in Italy in the Customer Support category.
- 🥈 Second most popular in Australia in the Customer Support category.
- 🥉 Third most popular in Australia in the Live Chats category.
- 🥉 Third most popular in New Zealand in the Customer Support category.
- ⭐ 4th most popular in the United Kingdom in the Customer Support category.
- ⭐ 4th most popular in Canada in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
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Gladly🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,531,690 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.