π Freshdesk vs. LiveChat
- π LiveChat is three times more popular than Freshdesk.
- π LiveChat is more popular in the United States, Indonesia, and the United Kingdom.
- π Freshdesk is more popular in India, Brazil, and Chile.
Freshdesk
LiveChatType
About
Freshdesk is a cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams.
It supports email, chat, phone, social media, and web form ticketing, offers self-service portals and knowledge bases, automation rules and SLAs, collision detection, canned responses, and AI-based ticket categorization and suggestions.
LiveChat is a cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics.
It supports real-time chat with file sharing, message sneak peek that lets agents see what customers are typing in real time, AI-powered chatbots and automated workflows, built-in ticketing for offline inquiries, full chat history with advanced reporting, and integrations with over 200 third-party services.
Headquarters
Pricing
(100 visitors)$228/user/year
(400 visitors)$588/user/year
(1K visitors)$948/user/year
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- π₯ Second most popular in Chile in the Customer Support category.
- π₯ Third most popular in Switzerland in the Customer Support category.
- π₯ Third most popular in Brazil in the Customer Support category.
- β 4th most popular in India in the Customer Support category.
- β 4th most popular in Italy in the Customer Support category.
- π₯ Most popular in Indonesia in the Customer Support category.
- π₯ Most popular in Indonesia in the Live Chats category.
- π₯ Most popular in Poland in the Customer Support category.
- π₯ Most popular in Cambodia in the Customer Support category.
- π₯ Most popular in Cambodia in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Zoho Desk
Zammad
Tidio
Intercom
Chatwoot
Dynamics 365 Customer Service
Text company profileποΈ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.