🆚 GLPI vs. osTicket
- 📈 osTicket is noticeably more popular than GLPI.
- 🌎 osTicket is more popular in the United States, Germany, and Spain.
- 🌎 GLPI is more popular in Brazil, Colombia, and Malaysia.
osTicketType
About
GLPI is an open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system.
It combines incident, problem, request, and change management with an asset database that records relationships between hardware, software, and licenses, supports SLAs, custom forms, knowledge base and self-service portals, provides dashboards and reporting, manages contracts and suppliers, and can be extended through plugins.
osTicket is an open-source web-based support ticket system that helps organizations collect, manage and respond to customer inquiries created via email, phone and web forms.
It includes customizable fields and help topics, email auto-responses, ticket filters and queues, service level agreement plans, agent assignment and collision avoidance, and a searchable customer portal with knowledgebase.
Headquarters
Pricing
(500 assets, 10 IT agents)€100/month
(5K assets, 50 IT agents)€300/year
(more than 5K assets and 50 IT agents)€1,000/year
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
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Chatwoot🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.