🆚 Gorgias vs. osTicket
- 📈 Gorgias is much more popular than osTicket.
- 🌎 Gorgias is more popular in the United States, the United Kingdom, and Australia.
- 🌍 osTicket is more popular in Russia, Pakistan, and Ukraine.
Gorgias
osTicketType
About
Gorgias is a customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace.
It centralizes customer conversations from email, live chat, social media, SMS, and voice channels, and provides helpdesk features such as shared inboxes, ticket assignment, macros, collision detection, internal notes, and customer history tracking.
osTicket is an open-source web-based support ticket system that helps organizations collect, manage and respond to customer inquiries created via email, phone and web forms.
It includes customizable fields and help topics, email auto-responses, ticket filters and queues, service level agreement plans, agent assignment and collision avoidance, and a searchable customer portal with knowledgebase.
Headquarters
Pricing
(50 tickets) $10+/month
(200 tickets) $50+/month
(2,000 tickets) $300+/month
(5,000 tickets) $750+/month
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🥇 Most popular in Australia in the Live Chats category.
- 🥈 Second most popular in the United States in the Customer Support category.
- 🥈 Second most popular in the United States in the Live Chats category.
- 🥈 Second most popular in Australia in the Customer Support category.
- 🥈 Second most popular in Canada in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,814,833 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.