🆚 osTicket vs. Re:amaze
- 📈 Re:amaze is much more popular than osTicket.
- 🌎 Re:amaze is more popular in the United States, the United Kingdom, and Australia.
- 🌍 osTicket is more popular in Russia, Switzerland, and Pakistan.
osTicket
Re:amazeType
About
osTicket is an open-source web-based support ticket system that helps organizations collect, manage and respond to customer inquiries created via email, phone and web forms.
It includes customizable fields and help topics, email auto-responses, ticket filters and queues, service level agreement plans, agent assignment and collision avoidance, and a searchable customer portal with knowledgebase.
Re:amaze is a multi-brand customer service, live chat, and helpdesk platform that consolidates conversations from email, social media, SMS, and web chat.
It provides an AI Agent that answers inquiries from the knowledge base, AI-assisted reply drafting and conversation summaries, and pre-built chatbots for greetings, FAQs, and order tracking.
Headquarters
Pricing
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⭐ 9th most popular in the United Kingdom in the Customer Support category.
- ⭐ 9th most popular in Australia in the Customer Support category.
- ⭐ 10th most popular in the United States in the Customer Support category.
- 🔥 16th most popular in the United States in the Live Chats category.
- 🔥 16th most popular in Canada in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
GoDaddy company profile🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 4,001,723 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.