🆚 Chatwoot vs. Re:amaze

Type

Live chat software
Customer support technology

About

Chatwoot is an open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

It provides a customizable live chat widget for websites, a unified inbox for multiple channels, contact profiles and segmentation, automation and AI-assisted replies, help center knowledge base support, and APIs for integrations.

Re:amaze is a multi-brand customer service, live chat, and helpdesk platform that consolidates conversations from email, social media, SMS, and web chat.

It provides an AI Agent that answers inquiries from the knowledge base, AI-assisted reply drafting and conversation summaries, and pre-built chatbots for greetings, FAQs, and order tracking.

Read more…

Headquarters

San Francisco, California, United States
Tempe, Arizona, United States

Website

Pricing

Self-hosted
Free version ✔️ Community Edition, open source
Premium Support $228/agent/year
Enterprise Edition $1,188/agent/year
Cloud
Free version ✔️ Hacker (2 agents, 500 conversations per month)
Startups $228/agent/year
Business $468/agent/year
Enterprise $1,188/agent/year
Free version ❌Free 14-day trial
Basic $29/user/month
Pro $49/user/month
Plus $69/user/month

Categories

Live Chats › Rank #32
Live Chats › Rank #28
Customer Support › Rank #13
Customer Support › Rank #11

Popularity

Determined by the number of sites using each technology.

Re:amaze customer support technology is 1.1 times more popular than Chatwoot.
Total websites

Market share

Live Chats
Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Re:amaze is more popular in the United States, the United Kingdom, and Australia, while Chatwoot is more popular in Brazil, Germany, and India.
United States
United Kingdom
Australia
Canada
Brazil
Germany
India
Netherlands
Russia
Vietnam

Awards

Popularity by domain category

Determined by the number of sites in each category.

Re:amaze is more popular among sites focused on online shopping, marketing and merchandising, and fashion and beauty, while Chatwoot is more commonly used on business, Internet services, and software and hardware sites.
Online Shopping
Marketing/Merchandising
Business
Internet Services
Fashion/Beauty
Software/Hardware
Health
Education/Reference
Travel
Blogs/Wiki

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#20,264
#21,072
#28,096
View more ➝
Name
Rank
#18,723
#19,101
#23,887
View more ➝

See also

🗃️ About This Data