Shopify Inbox
Shopify, Ottawa, Ontario, CanadaShopify Inbox is a free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers.
It supports real-time customer chat, AI-generated suggested replies, automated greetings and FAQ answers, product recommendations, information about discounts, and mobile inbox management.
According to our data, Shopify Inbox is the 7th most popular live chat software on the web.
It has 5.1% of the live chat market share and is present on 0.2% of all websites.
It appears on 0.7% of all websites in Canada, 0.5% in the United States, and 0.5% in the United Kingdom.
- 🏠 Website
- 🔌 Add-Ons
💸 Pricing
Shopify Inbox is available for free.
📊 Rankings and Market Share
- Live Chats
- Rank: 7
- Market share: 5.1%
🏆 Shopify Inbox Awards
- 🥇 Most popular in Hong Kong in the Live Chats category.
- 🥈 Second most popular in Canada in the Live Chats category.
- 🥉 Third most popular in Pakistan in the Live Chats category.
- 🥉 Third most popular in Ireland in the Live Chats category.
- ⭐ 4th most popular in the United States in the Live Chats category.
- ⭐ 4th most popular in the United Kingdom in the Live Chats category.
- ⭐ 4th most popular in Japan in the Live Chats category.
- ⭐ 4th most popular in New Zealand in the Live Chats category.
- ⭐ 4th most popular in Mexico in the Live Chats category.
- ⭐ 4th most popular in South Africa in the Live Chats category.
⚡ Sites Using Shopify Inbox
We have data on 9,112 websites that use the Shopify Inbox live chat software. Here is a list of some of the top ranked ones.
The highest rated site using Shopify Inbox is oxknit.com.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #35,240 | English | ||
| 2 | #39,021 | United States | English | |
| 3 | #44,533 | Pakistan | British English | |
| 4 | #46,181 | India | English | |
| 5 | #47,084 | India | English | |
| 6 | #48,341 | United States | English | |
| 7 | #54,958 | United States | English | |
| 8 | #58,456 | Japan | Japanese | |
| 9 | #71,040 | United States | English | |
| 10 | #78,494 | United States | English | |
| 11 | #80,928 | United States | English | |
| 12 | #81,938 | China | English | |
| 13 | #82,076 | United Kingdom | English | |
| 14 | #82,109 | Spain | Spanish | |
| 15 | #82,456 | India | English | |
| 16 | #84,464 | Indonesia | Indonesian | |
| 17 | #86,243 | Australia | English | |
| 18 | #88,050 | Colombia | Spanish | |
| 19 | #88,693 | Australia | English | |
| 20 | #89,560 | Philippines | English |
📈 Usage Statistics
Most of the sites that use Shopify Inbox:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Online Shopping category.
Most of the sites using Shopify Inbox are from the United States, the United Kingdom, and Canada.
- United States 38.8%
- United Kingdom 11.4%
- Canada 6.3%
- Australia 5.5%
- India 3.9%
- France 2.8%
- Germany 2.8%
- Italy 2.6%
- Spain 1.9%
- Other 24%
Most Shopify Inbox users speak English, Spanish, or French.
- English 82.3%
- Spanish 3.1%
- French 3.1%
- German 2.6%
- Italian 1.9%
- Japanese 1.3%
- Dutch 1%
- Portuguese 0.6%
- Turkish 0.4%
- Other 3.7%
The Shopify Inbox live chat software is especially popular on .com and .co.uk top-level domains.
- .com 66.9%
- .co.uk 5%
- .com.au 3.5%
- .ca 1.9%
- .de 1.7%
- .it 1.1%
- .co 1.1%
- .in 0.9%
- .co.nz 0.9%
- Other 17%
The primary market segments for websites utilizing Shopify Inbox include online shopping, fashion and beauty, and marketing and merchandising.
- Online Shopping 50.7%
- Fashion/Beauty 13.9%
- Marketing/Merchandising 11.3%
- Business 6.4%
- Sports 2.3%
- Software/Hardware 1.6%
- Internet Services 1.4%
- Entertainment 1.2%
- Blogs/Wiki 1.1%
- Other 10.1%
🕵️ Similar Technologies
These are some of the best Shopify Inbox alternatives.
🆚 Compare Alternatives
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💬 Frequently Asked Questions
What is the company behind Shopify Inbox?
Shopify Inbox is owned by Shopify Inc., headquartered in Ottawa, Ontario, Canada.
Can I use Shopify Inbox for free?
Yes, it is a free live chat software solution.
Which country uses Shopify Inbox the most?
The majority of Shopify Inbox users are from the United States.
Who uses Shopify Inbox?
According to our data, Shopify Inbox is used on thousands of sites, including such established ones as oxknit.com,
rieker.us, and
generation.com.pk.
How does Shopify Inbox stack up against its competitors?
Shopify Inbox is a very popular live chat software solution, second only to 6 other live chat software we track.
What are the alternatives to Shopify Inbox?
Alternatives and possible competitors to Shopify Inbox may include 
Tawk.to, 
WhatsApp, and 
Channel Talk.
👉 See Also
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 4,001,723 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.