⚡ Live Chat Software in South Africa

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

South Africa is an African country with a population of over 60 million people.

According to our data, live chat software is used on 4.7% of websites from South Africa.

Statistics based on 18K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in South Africa in 2026, based on market share.

The most popular is Tawk.to with a share of 27.1%, followed by Shopify Inbox with 9.1% and Zendesk Chat with 8%.

Tawk.to 27.1%
Shopify Inbox 9.1%
Zendesk Chat 8%
Tidio 7.2%
Chaty 6.8%
LiveChat 6.2%
Freshchat 5.2%
Zoho SalesIQ 5.1%
Intercom 3.6%
Crisp 2.9%
JivoChat 2.4%
Boost 2.3%
GetButton 1.8%
Zoko 1.4%
Other 11%

🚀 Highlights

Here is a list of the top solutions that is more popular in South Africa than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Shopify Inbox ^(-2)
4. Tidio ^(-1)
5. Chaty ^(-4)
7. Freshchat ^(-9)
8. Zoho SalesIQ ^(-4)
12. Boost ^(-5)
14. Zoko ^(-51)
16. Chatbase ^(-6)
17. LivePerson ^(-10)
19. Salesforce Enhanced Chat ^(-2)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 57 live chat software solutions used on sites from South Africa, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	27.1%
2	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	9.1%
3	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	8%
4	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	7.2%
5	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	6.8%
6	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	6.2%
7	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	5.2%
8	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	5.1%
9	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	3.6%
10	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	2.9%
11	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	2.4%
12	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	2.3%
13	GetButton Helsinki, Finland A website chat widget that provides a floating contact button redirecting visitors to messaging apps such as WhatsApp, Messenger, Telegram, and Instagram to start conversations directly. $4.99+/month	1.8%
14	Zoko Bengaluru, India A WhatsApp-based messaging platform and CRM for Shopify that enables order management, upsell campaigns, abandoned cart recovery, broadcast messaging, and scalable customer support. $49.99+/month	1.4%
15	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	1.4%
16	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	1.2%
17	LivePerson New York, United States An AI-powered conversational platform that connects brands to consumers through popular channels, such as Web Messaging, Messenger and WhatsApp, and can scale to any number of conversations. $$$	1.1%
18	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	1.1%
19	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	1.1%
20	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	1%
21	Meiqia Beijing, China A Chinese AI-powered customer service platform with live chat, AI chatbots, and voice AI agents. Free1,888 CNY+/seat/year	0.9%
22	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	0.8%
23	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	0.8%
24	Twilio San Francisco, California, United States A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications. Free$250+/month	0.8%
25	Re:amaze Tempe, Arizona, United States An integrated customer service, live chat, and helpdesk platform for online businesses. $29+/user/month	0.8%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 18,941 websites from South Africa.
We currently track the presence of 110 live chat software solutions across the web.
Of these, 57 were detected on websites from South Africa.
Statistics were last calculated on August 4, 2026.
For more details, see our methodology and disclaimer.