🆚 Shopify Inbox vs. Tidio
Shopify Inbox
TidioType
About
Shopify Inbox is a free customer messaging and live chat application for 
Shopify stores that enables direct conversations with shoppers.
It supports real-time customer chat, AI-generated suggested replies, automated greetings and FAQ answers, product recommendations, information about discounts, and mobile inbox management.
Tidio is a customer service platform that provides live chat, chatbots and a helpdesk system.
It offers real-time chat through a website widget, Lyro AI Agent with a guaranteed minimum 50% resolution rate, a unified inbox for email, chat, and social channels, and ticket routing with advanced filtering and workflow automation.
Headquarters
Pricing
(100 conversations)$29/month
(2K conversations)$59/month
(5K conversations)$749/month
(50 conversations)$39/month
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⬆️ 26th most popular in Canada in the Live Chats category.
- ⬆️ 36th most popular in the United Kingdom in the Live Chats category.
- 🥇 Most popular in Pakistan in the Customer Support category.
- 🥇 Most popular in Saudi Arabia in the Customer Support category.
- 🥈 Second most popular in India in the Customer Support category.
- 🥈 Second most popular in Italy in the Customer Support category.
- 🥈 Second most popular in Spain in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
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Dynamics 365 Customer Service🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,512,920 websites. However, data for Shopify Inbox is still being collected and reflects a smaller subset of sites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.