⚡ Live Chat Software in New Zealand

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

New Zealand is an Oceanian country with a population of over 5.1 million people.

According to our data, live chat software is used on 5.7% of websites from New Zealand.

Statistics based on 14K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in New Zealand in 2026, based on market share.

The most popular is Shopify Inbox with a share of 13.5%, followed by Zendesk Chat with 13.4% and Tawk.to with 12%.

Shopify Inbox 13.5%
Zendesk Chat 13.4%
Tawk.to 12%
LiveChat 9.4%
Gorgias 9.4%
Tidio 6%
Intercom 5.9%
Boost 5.3%
Olark 2.7%
Genesys Cloud CX 2.6%
Freshchat 2.6%
HubSpot Chat 2.2%
Salesforce Chat 2.1%
Zoho SalesIQ 2.1%
Other 10.9%

🚀 Highlights

Here is a list of the top solutions that is more popular in New Zealand than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Shopify Inbox ^(-3)
5. Gorgias ^(-3)
8. Boost ^(-9)
9. Olark ^(-10)
10. Genesys Cloud CX ^(-15)
11. Freshchat ^(-5)
12. HubSpot Chat ^(-3)
13. Salesforce Chat ^(-1)
15. Pure Chat ^(-9)
16. Re:amaze ^(-13)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 55 live chat software solutions used on sites from New Zealand, ranked by their market share.

Rank	Name	Market share
1	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	13.5%
2	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	13.4%
3	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	12%
4	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	9.4%
5	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	9.4%
6	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	6%
7	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	5.9%
8	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	5.3%
9	Olark San Jose, California, United States A live chat application for websites that provides customer communication, analytics, and AI chatbot tools. $29+/month	2.7%
10	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	2.6%
11	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	2.6%
12	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	2.2%
13	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	2.1%
14	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	2.1%
15	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	1.5%
16	Re:amaze Tempe, Arizona, United States An integrated customer service, live chat, and helpdesk platform for online businesses. $29+/user/month	1.5%
17	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	1.4%
18	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	1.3%
19	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	1.3%
20	Drift Atlanta, Gerogia, United States A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages. $75+/user/month	1.2%
21	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	1.1%
22	Sunshine Conversations San Francisco, California, United States A customizable messaging platform that allows users to connect third-party bots and leverage the API. $115+/agent/month	0.9%
23	Azure AI Bot Service Redmond, Washington, United States A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots. Free$$$	0.9%
24	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	0.7%
25	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	0.7%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 14,842 websites from New Zealand.
We currently track the presence of 110 live chat software solutions across the web.
Of these, 55 were detected on websites from New Zealand.
Statistics were last calculated on August 3, 2026.
For more details, see our methodology and disclaimer.