⚡ Live Chat Software in Japan

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Japan is an East Asian country with a population of around 125 million people.

According to our data, live chat software is used on 0.9% of websites from Japan.

Statistics based on 176K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Japan in 2026, based on market share.

The most popular is Chat Plus with a share of 28.6%, followed by Channel Talk with 19.9% and Shopify Inbox with 9.7%.

Chat Plus 28.6%
Channel Talk 19.9%
Shopify Inbox 9.7%
Boost 7.5%
Zendesk Chat 7.5%
Zoho SalesIQ 4.5%
Salesforce Chat 3.1%
Intercom 2.6%
Tawk.to 2.6%
HubSpot Chat 2%
LiveChat 1.9%
Chaty 1.8%
Tidio 1.7%
Chatbase 1.3%
Other 5.4%

🚀 Highlights

Here is a list of the top solutions that is more popular in Japan than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Chat Plus ^(-48)
2. Channel Talk ^(-18)
3. Shopify Inbox ^(-1)
4. Boost ^(-13)
6. Zoho SalesIQ ^(-6)
7. Salesforce Chat ^(-7)
10. HubSpot Chat ^(-5)
14. Chatbase ^(-8)
17. Salesforce Enhanced Chat ^(-4)
18. My Live Chat ^(-12)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 61 live chat software solutions used on sites from Japan, ranked by their market share.

Rank	Name	Market share
1	Chat Plus Tokyo, Japan A Japanese live chat solution with AI chatbots. ¥1,500+/month	28.6%
2	Channel Talk Seoul, Korea An all-in-one AI messenger tool designed to redefine customer service by providing a VIP concierge experience. Free$36+/month	19.9%
3	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	9.7%
4	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	7.5%
5	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	7.5%
6	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	4.5%
7	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	3.1%
8	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	2.6%
9	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	2.6%
10	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	2%
11	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	1.9%
12	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	1.8%
13	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	1.7%
14	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	1.3%
15	GetButton Helsinki, Finland A website chat widget that provides a floating contact button redirecting visitors to messaging apps such as WhatsApp, Messenger, Telegram, and Instagram to start conversations directly. $4.99+/month	1%
16	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	0.9%
17	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	0.8%
18	My Live Chat North York, Ontario, Canada A cloud-based live chat solution that enables website owners to communicate with visitors in real time and monitor incoming traffic. Free$15+/month	0.8%
19	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	0.6%
20	Chatty Hanoi, Vietnam A live chat and AI sales agent built for Shopify stores that enables real-time customer support and automated product guidance through a customizable chat widget. Free$19.99+/month	0.6%
21	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	0.6%
22	Azure AI Bot Service Redmond, Washington, United States A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots. Free$$$	0.4%
23	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	0.4%
24	Olark San Jose, California, United States A live chat application for websites that provides customer communication, analytics, and AI chatbot tools. $29+/month	0.4%
25	Dialogflow Mountain View, California, United States A natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile or web application. $0.002+/request	0.3%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 176,751 websites from Japan.
We currently track the presence of 110 live chat software solutions across the web.
Of these, 61 were detected on websites from Japan.
Statistics were last calculated on August 3, 2026.
For more details, see our methodology and disclaimer.