🆚 Shopify Inbox vs. Zendesk Chat
- 📈 Zendesk Chat is noticeably more popular than Shopify Inbox.
- 🌎 Zendesk Chat is more popular in the United States, the United Kingdom, and Australia.
- 🌍 Shopify Inbox is more popular in Canada, Japan, and New Zealand.
Shopify InboxType
About
Shopify Inbox is a free customer messaging and live chat application for 
Shopify stores that enables direct conversations with shoppers.
It supports real-time customer chat, AI-generated suggested replies, automated greetings and FAQ answers, product recommendations, information about discounts, and mobile inbox management.
Zendesk Chat is a live chat solution included in 
Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.
It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.
Headquarters
Pricing
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🥇 Most popular in New Zealand in the Live Chats category.
- 🥈 Second most popular in Canada in the Live Chats category.
- 🥈 Second most popular in South Africa in the Live Chats category.
- 🥈 Second most popular in Hong Kong in the Live Chats category.
- 🥉 Third most popular in Japan in the Live Chats category.
- 🥇 Most popular in Australia in the Live Chats category.
- 🥇 Most popular in Spain in the Live Chats category.
- 🥇 Most popular in Singapore in the Live Chats category.
- 🥇 Most popular in Denmark in the Live Chats category.
- 🥇 Most popular in Mexico in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
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Dynamics 365 Customer Service🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,604,214 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.