🆚 Five9 vs. Zendesk Chat
- 📈 Zendesk Chat is much more popular than Five9.
- 🌍 Zendesk Chat is more popular in all countries.
- ⭐ Five9 is particularly popular in the United States.
Five9Type
About
Five9 is a cloud contact center platform that provides omnichannel engagement, analytics, workforce optimization, and AI-powered automation.
It provides voice AI agents built on multi-agent orchestration, strips sensitive data before it reaches the underlying model, includes governance tools for guardrails and hallucination detection, offers pre-built AI agent templates for industry verticals, and integrates with 
Salesforce, 
Microsoft Dynamics, 
NetSuite, and 
Zendesk.
Zendesk Chat is a live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.
It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.
Headquarters
Pricing
(Digital-only) $1,428/year
(Voice-only) $1,428/year
(Digital + Voice) Custom
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🥈 Second most popular in the United States in the Contact Centers category.
- ⬆️ 30th most popular in the United States in the Live Chats category.
- 🥇 Most popular in Spain in the Live Chats category.
- 🥇 Most popular in Singapore in the Live Chats category.
- 🥇 Most popular in Denmark in the Live Chats category.
- 🥇 Most popular in Mexico in the Live Chats category.
- 🥇 Most popular in Bulgaria in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 4,001,723 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.