⚡ Live Chat Software in Spain

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Spain is a Southern European country with a population of around 48 million people.

According to our data, live chat software is used on 3.2% of websites from Spain.

Statistics based on 86K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Spain in 2026, based on market share.

The most popular is Zendesk Chat with a share of 17.3%, followed by Tawk.to with 12.4% and Oct8ne with 11%.

Zendesk Chat 17.3%
Tawk.to 12.4%
Oct8ne 11%
Smartsupp 9.2%
Tidio 7.4%
Chaty 6%
Zoho SalesIQ 4%
LiveChat 3.7%
Crisp 2.6%
JivoChat 2.2%
GetButton 2.2%
Intercom 2.1%
Chatbase 2%
Genesys Cloud CX 1.9%
Other 16%

🚀 Highlights

Here is a list of the top solutions that is more popular in Spain than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Zendesk Chat ^(-1)
3. Oct8ne ^(-37)
4. Smartsupp ^(-5)
6. Chaty ^(-2)
7. Zoho SalesIQ ^(-4)
9. Crisp ^(-1)
11. GetButton ^(-1)
13. Chatbase ^(-10)
14. Genesys Cloud CX ^(-11)
18. Chatra ^(-10)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 69 live chat software solutions used on sites from Spain, ranked by their market share.

Rank	Name	Market share
1	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	17.3%
2	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	12.4%
3	Oct8ne Barcelona, Spain An AI-powered visual customer service tool that integrates with Shopify, PrestaShop, Magento, WooCommerce, VTEX, and other e-commerce platforms. $$$	11%
4	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	9.2%
5	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	7.4%
6	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	6%
7	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	4%
8	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	3.7%
9	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	2.6%
10	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	2.2%
11	GetButton Helsinki, Finland The chat button by GetButton takes website visitors directly to the messaging app such as WhatsApp or Messenger and allows them to initiate a conversation. $4.99+/month	2.2%
12	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	2.1%
13	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	2%
14	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	1.9%
15	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	1.6%
16	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	1.5%
17	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	1.4%
18	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	1.3%
19	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	1.1%
20	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	1.1%
21	Sunshine Conversations San Francisco, California, United States A customizable messaging platform that allows users to connect third-party bots and leverage the API. $115+/agent/month	1.1%
22	Dialogflow Mountain View, California, United States A natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile or web application. $0.002+/request	0.9%
23	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	0.8%
24	Brevo Conversations Paris, France Platform includes live chat, chatbot, WhatsApp integration and AI capabilities. Free$15/user/month	0.7%
25	Botpress Quebec City, Canada An all-in-one platform for developers building chatbot applications powered by the latest LLMs. Free$89+/month	0.7%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 86,545 websites from Spain.
We currently track the presence of 109 live chat software solutions across the web.
Of these, 69 were detected on websites from Spain.
Statistics were last calculated on May 5, 2026.
For more details, see our methodology and disclaimer.