⚡ Live Chat Software in Belgium

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Belgium is a Western European country with a population of over 12 million people.

According to our data, live chat software is used on 2.6% of websites from Belgium.

Statistics based on 27K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Belgium in 2026, based on market share.

The most popular is Zendesk Chat with a share of 16.2%, followed by Tawk.to with 14.2% and Intercom with 6.5%.

Zendesk Chat 16.2%
Tawk.to 14.2%
Intercom 6.5%
Tidio 6.2%
LiveChat 5.8%
Smartsupp 5%
Crisp 4.8%
Zoho SalesIQ 4%
Help Scout 3.7%
Salesforce Chat 3.7%
Freshchat 3.5%
Genesys Cloud CX 2.6%
Chatbase 2.5%
Gorgias 2.2%
Other 19.1%

🚀 Highlights

Here is a list of the top solutions that is more popular in Belgium than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Zendesk Chat ^(-1)
3. Intercom ^(-3)
4. Tidio ^(-1)
6. Smartsupp ^(-3)
7. Crisp ^(-3)
8. Zoho SalesIQ ^(-3)
9. Help Scout ^(-9)
10. Salesforce Chat ^(-3)
11. Freshchat ^(-3)
12. Genesys Cloud CX ^(-13)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 63 live chat software solutions used on sites from Belgium, ranked by their market share.

Rank	Name	Market share
1	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	16.2%
2	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	14.2%
3	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	6.5%
4	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	6.2%
5	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	5.8%
6	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	5%
7	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	4.8%
8	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	4%
9	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	3.7%
10	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	3.7%
11	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	3.5%
12	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	2.6%
13	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	2.5%
14	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	2.2%
15	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	2.1%
16	Drift Atlanta, Gerogia, United States A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages. $75+/user/month	1.9%
17	Trengo Utrecht, Netherlands A customer engagement platform that combines multiple communication channels into one shared inbox. $209+/month	1.8%
18	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	1.7%
19	Azure AI Bot Service Redmond, Washington, United States A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots. Free$$$	1.5%
20	Userlike Cologne, Germany An AI-powered, GDPR-compliant live chat software, developed and hosted in Germany. Free$130+/month	1.4%
21	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	1.4%
22	Sunshine Conversations San Francisco, California, United States A customizable messaging platform that allows users to connect third-party bots and leverage the API. $115+/agent/month	1.2%
23	Dialogflow Mountain View, California, United States A natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile or web application. $0.002+/request	1.1%
24	iAdvize Nantes, France A conversational conversion platform that provides AI-powered shopping assistants for e-commerce. $290+/month	1.1%
25	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	1%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 27,471 websites from Belgium.
We currently track the presence of 109 live chat software solutions across the web.
Of these, 63 were detected on websites from Belgium.
Statistics were last calculated on May 5, 2026.
For more details, see our methodology and disclaimer.