⚡ Live Chat Software in Portugal

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Portugal is a Southern European country with a population of around 10.3 million people.

According to our data, live chat software is used on 4.7% of websites from Portugal.

Statistics based on 16K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Portugal in 2026, based on market share.

The most popular is Tawk.to with a share of 23.4%, followed by Zendesk Chat with 10.3% and Tidio with 9.1%.

Tawk.to 23.4%
Zendesk Chat 10.3%
Tidio 9.1%
Shopify Inbox 6.3%
JivoChat 6%
Chaty 6%
Crisp 3.4%
GetButton 3.1%
LiveChat 3.1%
Zoho SalesIQ 2.8%
Smartsupp 2.4%
Gorgias 2%
Salesforce Chat 1.9%
Oct8ne 1.9%
Other 18.3%

🚀 Highlights

Here is a list of the top solutions that is more popular in Portugal than worldwide.
Differences between global and country rankings are shown in parentheses.

3. Tidio ^(-2)
4. Shopify Inbox ^(-2)
5. JivoChat ^(-2)
6. Chaty ^(-3)
7. Crisp ^(-3)
8. GetButton ^(-8)
10. Zoho SalesIQ ^(-2)
13. Salesforce Chat ^(-2)
14. Oct8ne ^(-38)
16. Salesforce Enhanced Chat ^(-5)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 62 live chat software solutions used on sites from Portugal, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free$$$	23.4%
2	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	10.3%
3	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	9.1%
4	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	6.3%
5	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	6%
6	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	6%
7	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	3.4%
8	GetButton Helsinki, Finland A website chat widget that provides a floating contact button redirecting visitors to messaging apps such as WhatsApp, Messenger, Telegram, and Instagram to start conversations directly. $4.99+/month	3.1%
9	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	3.1%
10	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	2.8%
11	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	2.4%
12	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	2%
13	Salesforce Chat San Francisco, California, United States A legacy live chat solution from Salesforce that was retired in February 2026. Legacy	1.9%
14	Oct8ne Barcelona, Spain An AI-powered visual customer service tool that integrates with Shopify, PrestaShop, Magento, WooCommerce, VTEX, and other e-commerce platforms. $$$	1.9%
15	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$10+/seat/month	1.7%
16	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	1.7%
17	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build AI agents to handle customer support, resolve issues, and take actions through conversations across chat, email, and voice. Free$40+/month	1.3%
18	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	1%
19	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	1%
20	My Live Chat North York, Ontario, Canada A cloud-based live chat solution that enables website owners to communicate with visitors in real time and monitor incoming traffic. Free$15+/month	1%
21	Sprinklr New York, United States An AI-powered customer experience management platform. $15,000+/year	1%
22	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	1%
23	Brevo Conversations Paris, France Brevo Conversations Platform includes live chat, chatbot, WhatsApp integration and AI capabilities. Free$15/user/month	0.9%
24	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	0.8%
25	Sprinklr Service New York, United States A customer service solution that unifies voice, digital and social channels. $249/seat/month	0.8%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 16,496 websites from Portugal.
We currently track the presence of 114 live chat software solutions across the web.
Of these, 62 were detected on websites from Portugal.
Statistics were last calculated on September 27, 2026.
For more details, see our methodology and disclaimer.