Genesys Cloud CX

Menlo Park, California, United States

Genesys Cloud CX is a cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale.

It provides AI-driven predictive routing and engagement, digital messaging and social channels, low-code Architect flows and AI Studio builders for bots and automation, speech and text analytics with sentiment detection, open APIs, and integrations with third-party systems such as Microsoft Dynamics 365, SAP, Salesforce, Zendesk, and Salesloft.

According to our data, Genesys Cloud CX ranks 25th among the live chat software we track.
It has 0.9% of the live chat market share and is detected on 0.04% of all websites.

Statistics based on 3.6M+ analyzed websites. About this data

💸 Pricing

Genesys Cloud CX is a commercial product priced starting at $75 per user per month (paid annually).

CX 1
(voice) $900/user/year
CX 2
(+ digital channels) $1,380/user/year
CX 3
(+ workforce tools) $1,860/user/year
CX 4
(+ more AI) $2,880/user/year

📊 Rankings and Market Share

🏆 Genesys Cloud CX Awards

⚡ Sites Using Genesys Cloud CX

We have data on 1,343 websites that use the Genesys Cloud CX live chat software. Here is a list of some of the top ranked ones.

The highest rated site using Genesys Cloud CX is docusign.com.

#WebsiteRankCountryLanguage
1 docusign.com #1,574 United States English
2 clover.com #1,626 United States English
3 mo.gov #1,738 United States English
4 afpintegra.pe #2,398 Peru Spanish
5 genesys.com #2,600 United States American English
6 bancolombia.com #2,707 Colombia Spanish
7 betplay.com.co #3,289 Colombia Spanish
8 plazavea.com.pe #3,318 Peru Spanish
9 paypay.ne.jp #3,863 Japan Japanese
10 banco.bradesco #5,568 English
11 ee.co.uk #5,604 United Kingdom English
12 iowa.gov #5,710 United States English
13 unsw.edu.au #5,973 Australia English
14 1und1.de #6,031 Germany German
15 ray-ban.com #6,357 Italy American English
16 westerndigital.com #6,579 United States American English
17 nequi.com.co #6,666 Colombia Spanish
18 doterra.com #6,986 United States English
19 telia.se #7,034 Sweden Swedish
20 strato.de #7,154 Germany German

📈 Usage Statistics

Most of the sites that use Genesys Cloud CX:

Most of the sites using Genesys Cloud CX are from the United States, Germany, and Australia.

  • United States 24.5%
  • Germany 13.5%
  • Australia 10.5%
  • United Kingdom 6.4%
  • Spain 4.6%
  • Sweden 4.2%
  • Canada 3.1%
  • Netherlands 2.9%
  • New Zealand 2.2%
  • Other 28.1%

Most Genesys Cloud CX users speak English, German, or Spanish.

  • English 58.3%
  • German 12.6%
  • Spanish 9.9%
  • Dutch 2.6%
  • Swedish 2.3%
  • French 2.3%
  • Portuguese 1.7%
  • Italian 1.4%
  • Finnish 1.4%
  • Other 7.5%

The Genesys Cloud CX live chat software is especially popular on .com, .de, and .com.au top-level domains.

  • .com 35.5%
  • .de 11.4%
  • .com.au 5.7%
  • .org 3.6%
  • .co.uk 3.2%
  • .ca 2.8%
  • .se 2.4%
  • .es 2.1%
  • .nl 1.9%
  • Other 31.4%

The primary market segments for websites utilizing Genesys Cloud CX include business, finance and banking, and marketing and merchandising.

  • Business 21.4%
  • Finance/Banking 16.2%
  • Marketing/Merchandising 9.4%
  • Travel 8.9%
  • Online Shopping 8.7%
  • Health 5.2%
  • Internet Services 4.8%
  • Government/Military 3.2%
  • Education/Reference 3%
  • Other 19.2%

🕵️ Similar Technologies

These are some of the best Genesys Cloud CX alternatives.

RankName
18
Five9
San Ramon, California, United States

A contact center solution with digital engagement, analytics, workforce optimization, AI and automation.

$119+/month
21
Nice CXone
Hoboken, New Jersey, United States

An omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base.

$71+/user/month
25
RingCentral
Belmont, California, United States

A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions.

$20+/user/month
41
Khoros
Austin, Texas, United States

An all-in-one digital contact center platform designed for enterprise-scale customer engagement.

$$$
82
Boost.ai
Sandnes, Norway

An enterprise conversational AI platform that delivers chatbot and voice bot solutions for customer service and internal support.

$$$

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💬 Frequently Asked Questions

Where is Genesys Cloud CX's headquarters?

Genesys Cloud CX is located in Menlo Park, California, United States.

Does Genesys Cloud CX offer a free plan?

No, Genesys Cloud CX is a paid solution.

How much does Genesys Cloud CX cost?

Genesys Cloud CX is priced from $75 per user per month (paid annually) for the CX 1 plan.

Does Genesys Cloud CX offer a free trial?

Genesys Cloud CX does not offer a free trial period.

Which country uses Genesys Cloud CX the most?

The majority of Genesys Cloud CX users are from the United States.

Who uses Genesys Cloud CX?

According to our data, Genesys Cloud CX is used on over a thousand sites, including such established ones as docusign.com, clover.com, and mo.gov.

Is Genesys Cloud CX used on government websites?

Yes, for example, it is used by mo.gov and iowa.gov. In total, we found Genesys Cloud CX on 12 government sites in the United States.

Do academic institutions use Genesys Cloud CX?

Yes. The most notable of these is unsw.edu.au. Overall, we know of 5 academic websites in the United States that use Genesys Cloud CX.

How does Genesys Cloud CX compare to its competitors?

Genesys Cloud CX is a moderately popular live chat software solution, ranking ahead of 85 other live chat software we track.

What are the alternatives to Genesys Cloud CX?

Alternatives and possible competitors to Genesys Cloud CX may include Nice CXone, Five9, and RingCentral.

👉 See Also

🗃️ About This Data