🆚 Dynamics 365 Customer Service vs. Genesys Cloud CX
- 📈 Genesys Cloud CX is much more popular than Dynamics 365 Customer Service.
- 🌎 Genesys Cloud CX is more popular in the United States, Germany, and Australia.
- 🌍 Dynamics 365 Customer Service is more popular in Zambia, Qatar, and Israel.
Dynamics 365 Customer Service
Genesys Cloud CXType
About
Microsoft Dynamics 365 Customer Service is a customer support and case management platform within the 
Dynamics 365 business application suite for managing omnichannel service operations and customer interactions.
It provides advanced case routing, SLA and queue management, AI-powered automation, knowledge base management, 
Copilot-assisted agent responses, conversation summaries, customer sentiment analysis, and support across email, chat, voice, SMS, social media, and 
Microsoft Teams.
Genesys Cloud CX is a cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale.
It provides AI-driven predictive routing and engagement, digital messaging and social channels, low-code Architect flows and AI Studio builders for bots and automation, speech and text analytics with sentiment detection, open APIs, and integrations with third-party systems such as Microsoft Dynamics 365, 
SAP, 
Salesforce, 
Zendesk, and 
Salesloft.
Headquarters
microsoft.comPricing
(voice) $900/user/year
(+ digital channels) $1,380/user/year
(+ workforce tools) $1,860/user/year
(+ more AI) $2,880/user/year
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⬆️ 31st most popular in the United States in the Customer Support category.
- ⬆️ 64th most popular in the United States in the Live Chats category.
- 🥉 Third most popular in Germany in the Customer Support category.
- ⭐ 5th most popular in Sweden in the Customer Support category.
- ⭐ 6th most popular in Germany in the Live Chats category.
- ⭐ 7th most popular in Sweden in the Live Chats category.
- ⭐ 8th most popular in Australia in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,814,833 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.