Dynamics 365 Customer Service

Microsoft, Redmond, Washington, United States

Microsoft Dynamics 365 Customer Service is a customer support and case management platform within the Dynamics 365 business application suite for managing omnichannel service operations and customer interactions.

It provides advanced case routing, SLA and queue management, AI-powered automation, knowledge base management, Copilot-assisted agent responses, conversation summaries, customer sentiment analysis, and support across email, chat, voice, SMS, social media, and Microsoft Teams.

According to our data, Dynamics 365 Customer Service ranks 76th among the live chat software we track.
It has 0.1% of the live chat market share and is present on 0.004% of all websites.

Statistics based on 3.6M+ analyzed websites. About this data

💸 Pricing

Dynamics 365 Customer Service is a commercial product priced starting at $50 per user per month (paid annually) with a free 30-day trial available.

Professional $600/user/year
Enterprise $1,260/user/year
Premium $2,340/user/year

📊 Rankings and Market Share

⚡ Sites Using Dynamics 365 Customer Service

We have data on 160 websites that use the Dynamics 365 Customer Service live chat software. Here is a list of some of the top ranked ones.

The highest rated site using Dynamics 365 Customer Service is homedepot.com.mx.

#WebsiteRankCountryLanguage
1 homedepot.com.mx #3,155 Mexico Spanish
2 oebb.at #6,202 Austria German
3 metrobyt-mobile.com #6,573 United States English
4 toastmasters.org #7,594 United States English
5 le.ac.uk #14,165 United Kingdom English
6 panduit.com #16,403 United States English
7 leatherman.com #17,505 United States English
8 511tactical.com #19,573 English
9 uade.edu.ar #20,300 Argentina Spanish
10 coventry.gov.uk #20,842 United Kingdom English
11 educacionbogota.edu.co #22,379 Colombia Spanish
12 westminster.gov.uk #25,799 United Kingdom English
13 startech.com #26,957 American English
14 jensonusa.com #32,405 United States English
15 ford.com.tr #33,358 Turkey Turkish
16 byupathway.edu #42,717 United States English
17 aberdeenshire.gov.uk #42,724 United Kingdom English
18 banenor.no #48,998 Norway Norwegian Bokmål
19 astratech.ae #56,892 United Arab Emirates American English
20 icuracao.com #58,265 United States English

📈 Usage Statistics

Most of the sites that use Dynamics 365 Customer Service:

Most of the sites using Dynamics 365 Customer Service are from the United States, the United Kingdom, and the Netherlands.

  • United States 25%
  • United Kingdom 13.8%
  • Netherlands 9.9%
  • Zambia 6.6%
  • Australia 5.3%
  • Canada 5.3%
  • Austria 3.9%
  • Brazil 2.6%
  • Germany 2.6%
  • Other 25%

Most Dynamics 365 Customer Service users speak English, Dutch, or German.

  • English 66.9%
  • Dutch 9.4%
  • German 6.9%
  • Spanish 5%
  • Portuguese 2.5%
  • Norwegian Bokmål 1.9%
  • Italian 1.3%
  • Polish 1.3%
  • Finnish 1.3%
  • Other 3.5%

The Dynamics 365 Customer Service live chat software is especially popular on .com, .nl, and .gov.zm top-level domains.

  • .com 34.4%
  • .nl 8.1%
  • .gov.zm 6.3%
  • .ca 4.4%
  • .co.uk 3.1%
  • .at 3.1%
  • .org 2.5%
  • .de 2.5%
  • .gov.uk 2.5%
  • Other 33.1%

The primary market segments for websites utilizing Dynamics 365 Customer Service include business, online shopping, and marketing and merchandising.

  • Business 20.5%
  • Online Shopping 20.5%
  • Marketing/Merchandising 9.6%
  • Education/Reference 6%
  • Real Estate 6%
  • Travel 6%
  • Public Information 4.8%
  • Government/Military 4.8%
  • Non-Profit/Advocacy/NGO 4.8%
  • Other 17%

🕵️ Similar Technologies

These are some of the best Dynamics 365 Customer Service alternatives.

RankName
3
Tidio
San Francisco, California, United States

A customer service platform that provides live chat, chatbots and a helpdesk system.

Free$29+/month
4
Intercom
San Francisco, California, United States

An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

$39+/month
13
Chatwoot
San Francisco, California, United States

An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

FreeOpen source$19+/agent/month
18
Five9
San Ramon, California, United States

A contact center solution with digital engagement, analytics, workforce optimization, AI and automation.

$119+/month
21
Nice CXone
Hoboken, New Jersey, United States

An omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base.

$71+/user/month

🆚 Compare Alternatives

Compare Dynamics 365 Customer Service to…

💬 Frequently Asked Questions

What is the company behind Dynamics 365 Customer Service?

Dynamics 365 Customer Service is owned by Microsoft Corporation, headquartered in Redmond, Washington, United States.

Does Dynamics 365 Customer Service offer a free plan?

No, Dynamics 365 Customer Service is a paid solution.

How much does Dynamics 365 Customer Service cost?

Dynamics 365 Customer Service is priced from $50 per user per month (paid annually) for the Professional plan.

Can I try Dynamics 365 Customer Service for free?

Yes, Dynamics 365 Customer Service provides a 30-day free trial that allows users to test its full functionality at no cost.

Which country uses Dynamics 365 Customer Service the most?

The majority of Dynamics 365 Customer Service users are from the United States.

Who uses Dynamics 365 Customer Service?

According to our data, Dynamics 365 Customer Service is used on over a hundred sites, including such established ones as homedepot.com.mx, oebb.at, and metrobyt-mobile.com.

Is Dynamics 365 Customer Service used on government websites?

Yes, for example, it is used by coventry.gov.uk, westminster.gov.uk, and aberdeenshire.gov.uk. Overall, we found Dynamics 365 Customer Service on 10 government sites in Zambia and 4 in the United Kingdom.

Do academic institutions use Dynamics 365 Customer Service?

Yes. The most prominent of these are le.ac.uk, uade.edu.ar, and educacionbogota.edu.co.

How does Dynamics 365 Customer Service stack up against its competitors?

Dynamics 365 Customer Service is a moderately popular live chat software solution, ranking ahead of 34 other live chat software we track.

What are the alternatives to Dynamics 365 Customer Service?

Alternatives and possible competitors to Dynamics 365 Customer Service may include Intercom, Nice CXone, and Tidio.

👉 See Also

🗃️ About This Data