Dynamics 365 Customer Service
Microsoft, Redmond, Washington, United StatesMicrosoft Dynamics 365 Customer Service is a customer support and case management platform within the 
Dynamics 365 business application suite for managing omnichannel service operations and customer interactions.
It provides advanced case routing, SLA and queue management, AI-powered automation, knowledge base management, 
Copilot-assisted agent responses, conversation summaries, customer sentiment analysis, and support across email, chat, voice, SMS, social media, and 
Microsoft Teams.
According to our data, Dynamics 365 Customer Service ranks 79th among the live chat software we track.
It has 0.1% of the live chat market share and is present on 0.005% of all websites.
- 🏠 Website
- 👨👩👦👦 Community
💸 Pricing
Dynamics 365 Customer Service is a commercial product priced starting at $50 per user per month (paid annually) with a free 30-day trial available.
📊 Rankings and Market Share
- Live Chats
- Rank: 79
- Market share: 0.1%
- Customer Support
- Rank: 32
- Market share: 0.2%
⚡ Sites Using Dynamics 365 Customer Service
We have data on 194 websites that use the Dynamics 365 Customer Service live chat software. Here is a list of some of the top ranked ones.
The highest rated site using Dynamics 365 Customer Service is homedepot.com.mx.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #3,155 | Mexico | Spanish | |
| 2 | #6,202 | Austria | German | |
| 3 | #6,573 | United States | English | |
| 4 | #7,594 | United States | English | |
| 5 | #8,920 | Austria | German | |
| 6 | #14,165 | United Kingdom | English | |
| 7 | #16,403 | United States | English | |
| 8 | #17,505 | United States | English | |
| 9 | #19,546 | Colombia | Spanish | |
| 10 | #19,573 | United States | English | |
| 11 | #20,300 | Argentina | Spanish | |
| 12 | #20,842 | United Kingdom | English | |
| 13 | #22,379 | Colombia | Spanish | |
| 14 | #25,799 | United Kingdom | English | |
| 15 | #26,957 | American English | ||
| 16 | #32,405 | United States | English | |
| 17 | #33,358 | Turkey | Turkish | |
| 18 | #42,717 | United States | English | |
| 19 | #42,724 | United Kingdom | English | |
| 20 | #44,794 | Israel | English |
📈 Usage Statistics
Most of the sites that use Dynamics 365 Customer Service:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Business category.
Most of the sites using Dynamics 365 Customer Service are from the United States, the United Kingdom, and the Netherlands.
- United States 26.9%
- United Kingdom 13.4%
- Netherlands 9.7%
- Australia 7%
- Zambia 7%
- Austria 3.8%
- Germany 3.2%
- Canada 2.7%
- Brazil 2.2%
- Other 24.1%
Most Dynamics 365 Customer Service users speak English, Dutch, or German.
- English 67.5%
- Dutch 8.8%
- German 7.7%
- Spanish 4.6%
- Portuguese 2.1%
- Norwegian Bokmål 1.5%
- Italian 1%
- Polish 1%
- Finnish 1%
- Other 4.8%
The Dynamics 365 Customer Service live chat software is especially popular on .com, .nl, and .gov.zm top-level domains.
- .com 35.1%
- .nl 7.7%
- .gov.zm 6.7%
- .co.uk 3.6%
- .com.au 3.1%
- .at 3.1%
- .org 2.6%
- .ca 2.6%
- .gov.uk 2.6%
- Other 32.9%
The primary market segments for websites utilizing Dynamics 365 Customer Service include business, online shopping, and marketing and merchandising.
- Business 24.8%
- Online Shopping 17.8%
- Marketing/Merchandising 7.9%
- Real Estate 7.9%
- Education/Reference 5.9%
- Government/Military 5.9%
- Travel 5%
- Non-Profit/Advocacy/NGO 5%
- Public Information 4%
- Other 15.8%
🕵️ Similar Technologies
These are some of the best Dynamics 365 Customer Service alternatives.
🆚 Compare Alternatives
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💬 Frequently Asked Questions
What is the company behind Dynamics 365 Customer Service?
Dynamics 365 Customer Service is owned by Microsoft Corporation, headquartered in Redmond, Washington, United States.
Does Dynamics 365 Customer Service offer a free plan?
No, Dynamics 365 Customer Service is a paid solution.
How much does Dynamics 365 Customer Service cost?
Dynamics 365 Customer Service is priced from $50 per user per month (paid annually) for the Professional plan.
Can I try Dynamics 365 Customer Service for free?
Yes, there is a free trial for 30 days, so you can explore all of its features before committing.
Which country uses Dynamics 365 Customer Service the most?
The majority of Dynamics 365 Customer Service users are from the United States.
Who uses Dynamics 365 Customer Service?
According to our data, Dynamics 365 Customer Service is used on over a hundred sites, including such established ones as homedepot.com.mx,
oebb.at, and
metrobyt-mobile.com.
Is Dynamics 365 Customer Service used on government websites?
Yes, for example, it is used by mintransporte.gov.co,
coventry.gov.uk, and
westminster.gov.uk. Overall, we found Dynamics 365 Customer Service on 13 government sites in Zambia and 5 in the United Kingdom.
Do academic institutions use Dynamics 365 Customer Service?
Yes. The most prominent of these are le.ac.uk,
uade.edu.ar, and
educacionbogota.edu.co. In total, we know of 2 academic websites in the United States that use Dynamics 365 Customer Service.
How does Dynamics 365 Customer Service compare to its competitors?
Dynamics 365 Customer Service is a moderately popular live chat software solution, ranking ahead of 35 other live chat software we track.
What are the alternatives to Dynamics 365 Customer Service?
Alternatives and possible competitors to Dynamics 365 Customer Service may include 
Intercom, Nice CXone, and
Tidio.
👉 See Also
- ✨ Related technologies
- 💼 All technologies from Microsoft
Microsoft Dynamics 365 Commerce🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,816,780 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.