🆚 Dynamics 365 Customer Service vs. Five9
- 📈 Five9 is three times more popular than Dynamics 365 Customer Service.
- 🌎 Five9 is more popular in the United States, Canada, and Colombia.
- 🌍 Dynamics 365 Customer Service is more popular in the United Kingdom, the Netherlands, and Australia.
Statistics based on 3.3M+ analyzed websites. About this data
Dynamics 365 Customer ServiceType
Live chat software
Customer support technology
About
Microsoft Dynamics 365 Customer Service is a platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and 
Microsoft Teams.
Five9 is a contact center solution with digital engagement, analytics, workforce optimization, AI and automation.
Headquarters
Redmond, Washington, United States
San Ramon, California, United States
Pricing
Free version ❌Free 30-day trial
Professional$600/user/year
Enterprise$1,260/user/year
Premium$2,340/user/year
Free version ❌
Digital
(Digital-only)$1,428/year
(Digital-only)$1,428/year
Core
(Voice-only)$1,428/year
(Voice-only)$1,428/year
Premium
(Digital + Voice)Custom
(Digital + Voice)Custom
Categories
Popularity
Determined by the number of sites using each technology.
Five9 customer support technology is 2.9 times more popular than Dynamics 365 Customer Service.
Total websites
Market share
Live Chats
Customer Support
Popularity by country
Determined by the number of sites detected from each country.
Five9 is more popular in the United States, Canada, and Colombia, while Dynamics 365 Customer Service is more popular in the United Kingdom, the Netherlands, and Australia.
United States
United Kingdom
Canada
Netherlands
Australia
Austria
Zambia
Colombia
Germany
Qatar
Awards
- ⬆️ 30th most popular in the United States in the Customer Support category.
- ⬆️ 57th most popular in the United States in the Live Chats category.
- ⭐ 10th most popular in the United States in the Customer Support category.
- 🔥 14th most popular in Canada in the Customer Support category.
- ⬆️ 24th most popular in the United States in the Live Chats category.
- ⬆️ 25th most popular in Canada in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Five9 is more popular among sites focused on business, online shopping, and marketing and merchandising, while Dynamics 365 Customer Service is more commonly used on travel and government and military sites.
Business
Online Shopping
Marketing/Merchandising
Education/Reference
Finance/Banking
Health
Real Estate
Software/Hardware
Public Information
Non-Profit/Advocacy/NGO
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
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Chatwoot
Khoros🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.